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Gestas OLIVIER

Paris

En résumé

Highly motivated and proactive Business Analyst / CRM Specialist with more than 10 years of experience in project management, business analysis, customer relationship, end user and client training, and process implementation roles.


Specialized in CRM (Salesforce, Siebel, SAP), in optimizing the effectiveness of a sales department, implementing a new CRM, creating sales strategies, targets, KPI's, and product migration path, along with internal communication.

Extremely service-driven, with the ability to get things done through hard work whilst delivering a good service.

Strong analysis capabilities with a good eye for details to pre-empt potential issues and maximise external and internal customer’s satisfaction.

Bilingual (FR/EN), with a "can-do" and positive attitude.

Mes compétences :
Anglais
Commercial
Gestion de projets
Informatique
Management
Marketing
Négociation
Service clientèle
USA

Entreprises

  • Thomson Reuters - Business Analyst / CRM Specialist

    Paris 2011 - 2014 › Optimize performance and effectiveness of 75 Account Managers, 40 Sales Specialists and 75 Client Trainers all over Europe
    › Introduce and ensure full adoption of global processes, tools and best practice to maximize sales efficiencies, so that the front-line works as effectively as possible, across multiple dimensions and regions, supporting the best results for the organization
    › Train sales, client training and customer administration teams on CRM and sales processes to maximize CRM adoption and raise data quality.
    › Provide first and second level support to the frontline, addressing questions and issues pertaining to Tools, Process, and Best Practice
    › Participate in all UAT's taking accountability to sign off, on behalf of the users, that the solution will work from both a workflow and system design point of view

  • Thomson Reuters - Account Manager

    Paris 2006 - 2011 › Management of 240 French Commodities and Energy clients, representing 2.5 million Euros revenue yearly
    › Customer training and product support
    › New comers training
    › New Sales Operating Model testing
    › Deputy of the sales team Leader with team forecasting
    › Recruiter for Sales and Customer Administration
    › Certification on Financial Markets

  • DICKSON SAINT CLAIR - Project Manager

    La Tour du Pin 2005 - 2006 › New product research and development
    › Market research and business plan elaboration
    › Sales and negotiation with franchised stores to generate business

  • Quick - Manager

    LA PLAINE SAINT DENIS 2004 - 2005 › Staff and Stock Management
    › Marketing / Customer Service
    › Elaboration of sales strategies to maximize sales

  • Kroger Co. - Sales Operations Assistant

    1999 - 2004 › Weekly reporting on store payroll and store operations costs
    › Level 3 Customer Service, dealing with cases not solved at Store Level
    › New store implementation and coordination
    › Accounting and billing processing

Formations

Pas de formation renseignée

Réseau

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