En résumé

Mes compétences :
Business Intelligence
Business Objects
Support client
Gestion de projet
Assistance client
Product Management


  • SAP - Business Objects - Product Manager, Web Intelligence

    Paris 2011 - maintenant
  • SAP - Business Objects - Senior RIG specialist

    Paris 2009 - 2011 • Promote the adoptions by the customers (on-site implementation, presentations) of our new products by participating actively to DKT, alpha, beta and ramp-up programs.
    • Train the trainers (support, pre-sales, consulting, trainers, customers) on the new products.
    • Provide feedbacks to the SAP Products Owners and Solution Managers in order to improve the future product release.
    • As an expert, maintain a knowledge base by writing white papers, best practices, wiki pages & presenting webinars on the new products functionalities.
    • Expert in: Mobility, Explorer & Xcelsius products.
  • SAP - Business Objects - Senior Corporate Support Engineer

    Paris 2006 - 2009 • Train support engineers on new products and on new troubleshooting’s methods.
    • Responsible for the PGE side of the Beta programs.
    • Propose enhancements in the team’s methods and processes.
    • Investigate customer’s issues.
  • Business Objects - Corporate Support Engineer

    Levallois-Perret 2001 - 2006 • Resolve customer issues by providing diagnostics and problem analysis, on the implementation of Business Objects products.
    • Follow-up on bug fixing and new features integration with the Research and Development Group.
    • Work with the customer support centers in UK, US, Japan, Australia and Canada, to resolve issues.
    - Coaching of the US support engineers (San Jose) on the PGE process and methods regarding the troubleshooting of issues (Aug./Sept. 2001).
    • Follow-up on customer accounts: handle customer escalations; provide hot fixes; on-site visits.
    - Handle critical Japanese customers (NTT Docomo & Matsushita) in 2002 with on-site visits to solve the problems they met.
    • Maintain knowledge on customer issues: technical papers writing, online knowledge base enhancement.
  • SYNERGY (a BI company) - Project Manager

    2000 - 2001 • Perform the analysis, design, development, testing and implementation of Business Objects based solutions.
    • Build DataMarts.
    • Support the customer on projects by building proposals, functional specifications and project plans.


  • Université Lille 1 Sciences Et Technologies

    Villeneuve D'Ascq 1999 - 2000 Master in Decisional and Information Systems
  • Université Lille 1 Sciences Et Technologies (Villeneuve D'Ascq)

    Villeneuve D'Ascq 1997 - 1999 Management Master’s Degree in a Business School.
  • Université Lille

    Villeneuve D'Ascq 1995 - 1997 Post graduate in Mathematics and Economics.