Menu

Guenara MERIL

En résumé

Mes compétences :
Helpdesk
Account management
Customer retention
Customer Relationship Management
Business development
Customer satisfaction
Social Media
Customer Service
Technical Support
Salesforce.com
Presentations
Troubleshooting
Training
Customer Support
HootSuite
B2C
Customer care
B2B

Entreprises

  • MYOB Australia / New Zealand - Client Support Representative AU/NZ

    2014 - 2014 • End of Financial year peak period support
    • Software technical support and troubleshooting for Australia and New Zealand small business owners, bookkeepers and accounting firms
    • Basic IT support and troubleshooting for client base – Windows and Mac users
    • Stepping users through desktop-based software functionalities – Windows and Mac
    • Ensuring renewal of software subscriptions

  • HootSuite - Corporate Account Manager

    Paris 2013 - 2014 HootSuite is a social media management system for businesses and organizations to collaboratively execute campaigns across multiple social networks from one secure, web-based dashboard. Launch marketing campaigns, identify and grow audiences, and distribute targeted messages using HootSuite’s unique social media dashboard.

    As an Account Manager within the EMEA team, I support Enterprise-level customers in multiple industries. My role is to ensure achievement of the clients' social media goals by ensuring training of users and providing strategic recommendations during the whole length of the projects, as well as technical support.

  • Customer First Solutions Europe - European Account Executive

    2011 - 2013 CFS is a provider of customer/employee feedback devices and data analysis solutions.

    As a European Account Executive, I am in charge of developping new projects and maintaining existing accounts, mainly on the French market.

    We build bespoke solutions according to the needs of the client.

    We provide technical and soft support to clients, by regularly contacting them, building relationships and understanding their needs in order to respond with the more efficient solutions.
    Following the clients' priorities and action planning built around the results given by the use of our feedback devices is also part of my job.

  • Bonpoint - Sales Assistant

    2011 - 2011

  • Penelope Agency pour l'Atelier Renault - Hôtesse d'accueil, événementiel

    2009 - 2010 Hôtesse d'acceuil en showroom d'exposition automobile, l'Atelier Renault, Avenue des Champs Elysées, Paris.

    _ Accueil des visiteurs internationaux en zone d'exposition.
    _ Informer et répondre aux questions et requêtes des visiteurs concernant les véhicules exposés, les thèmes d'exposition.
    _ Représenter l'image de la marque Renault.

  • B&M SARL-Jack Gomme - Assistante développement commercial - Business development assistant

    2009 - 2010 Internship position-Fashion industry, high-end bags and leather goods.

    _Developping the clients portfolio in France and abroad - prospecting
    _Market studies for international development
    _Preparing and attending fashion trade shows
    _Follow-up of orders
    _Brand communication

Formations

Réseau

Annuaire des membres :