Menu

Guillaume GAUDEFROY

AMIENS

En résumé

Voyageur dans l'ame, me voila de retour en Picardie pour développer ma carrière dans le Community Management. Contactez-moi si vous avez envie d'améliorer votre présence sur internet. Je m'occupe en ce moment d'un grand compte dans la région, les résultats seront publiés dès leur arrivée.

Mes compétences :
Vente
Commerce international
Bilingue anglais
Tourisme international

Entreprises

  • Community Manager Indépendant - Community Manager

    2016 - maintenant En tant que Community Manager ma responsabilité est de valoriser la visibilité de votre entreprise sur internet via sites web, blogs et réseaux sociaux.

  • SB Marketing - Agent Marketing

    2014 - 2015 Agent de marketing pour les hotels de luxe à Saint Martin aux Antilles.
    Développement de l'image des hotels et actions terrain pour promouvoir leurs produits et services.

  • Opel Dury - Vendeur Entreprises

    2014 - 2014

  • ISwitch - Vendeur conseil

    2013 - 2014

  • Apple Inc. - Apple Online Store Chat Specialist

    PARIS 2011 - 2012 - Achieved first Quarter as top Customer Satisfaction Specialist.
    - Developed Coaching session to keep every specialist performing at their best.
    - Created Brainstorming session to report any ideas and projects Chat specialists mays have to improve Chat environment, improve chat in itself or integrate Chat to other department.

  • Apple Inc. - AppleCare iOS Tier 2 advisor

    PARIS 2010 - 2011 AppleCare iOS Tier 2 advisor duties :
    Supporting Tier 1 advisors with any queries or technical support they need
    Report unknown issue to the engineers onsite.
    Achieve a 11 weeks top performer position and receive Excellence Award in April 2011.

  • Apple Inc. - IOS Tier 1 Advisor

    PARIS 2010 - 2010 Agent du Service Technique AppleCare pour les appareils mobiles iOS

  • Apple Inc. - AppleCare iOS Tier 1 advisor

    PARIS 2010 - 2010 AppleCare iOS Tier 1 advisor duties :
    Customer Service for all technical questions coming from Apple iOS Customers.
    Technical support for issues coming from Apple iOS Customers.
    Report unknown issues or out of scope issue to Tier 2 advisors.

  • Shop Australia - Customer Executive/ Buyer assistant? Translator

    2009 - 2010 I am in charge of:
    - all incoming inquiries from customers
    - relationships with suppliers (Purchase orders, deliveries...)
    - the translation of the website www.shopaustralia.asia from English to French
    - assisting my manager with the new products buying process.

  • Shop NZ - Purchasing assistant/Translator

    2008 - 2009 Translation of all AllworldShops, 11 websites dedicate to different goods.
    The most important being www.shopnewzealand.co.nz
    I also assist the purchasing manager when there is overload of orders coming in which is everyday in this christmas season. but usually it's two days a week.

  • The Aromatherapy Company - Personal assistant/Office Administrator

    2008 - 2008 Responsabilities: Order processing - Customer Service - Transport/Logistics

Formations

Réseau

Annuaire des membres :