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Guillaume GAUTHIER

GUYANCOURT

En résumé

Global Experience in IT covering main roles like Global Helpdesk, outsourcing solution, IT Manager; Project Manager.

Project Management experience studying, choosing and deploying worldwide solution in collaboration with team across countries.

Team management for local and remote teams.

Entreprises

  • FCI - IS Support and Project Manager

    2005 - maintenant • Global Network & Telecom Manager
    • Solution Manager for Performance and Monitoring
    • IS Support and Infrastructure Manager for southern Europe and Head Quarte
    • European Helpdesk Manager
    • Project Manager
    o Archiving Solution for Exchange Worldwide
    o Nagios, cacti, Weathermap
    o Opnet (IT Performance Management)
    o CA Service Desk (ITIL) Worldwide
    o Head Quarter Move

  • Teamlog (Port Autonome de Paris) - Prime Contractor consultant

    2003 - 2004 Part time position as the IT manager’s right hand.
    • Technical Choice.
    • Hardware choices specification, Support convention, Wan, Lan.
    • Planification and organization for all IT Projects including migration to Windows XP and Windows 2003 Server.

  • Temalog (at Microsoft IT France) - Site Account Manager

    2003 - 2005 Worked in collaboration with Microsoft account manager’s
    • Inter department organization concerning IT processes.
    • Interlocutor between IT services and other organizational entities at Microsoft France.
    • Trainings and Meetings organizations for end users.
    • Project management.
    • Support to end users toward Microsoft new technologies.
    • Company forms migration specifications to Infopath

  • Teamlog (Microsoft IT EMEA) - Consultant

    2002 - 2003 Worked as an IT consultant for Microsoft European sites.
    • Web site and Web services development to automate and display statistics performances in ASP .Net, COM+ component and C#.
    • Specifications and implementation of MSE Helpdesk application.
    • Audit recommendations, specifications and design in the international deployment of backup policies and architecture.

  • Teamlog (Microsoft IT France) - Data Center Manager

    1999 - 2002 Worked at Microsoft France / Spain / Portugal / Africa as part of the IT group in relationship with Microsoft’s Global Network Operations Center, Data Center Operations in the US and the local account managers to setup corporate standards.
    • Team Manager for 9 persons on site and abroad.
    • Contact agent for international support.
    • Managed day-to-day data centers operations for a 24x7 service — 150 Windows 2000 / NT4 servers located in France, Spain, Portugal, Morocco, Tunisia, Algeria, Egypt, Nigeria and Ivory Coast (19 remote sites).
    • Implemented remote system management and monitoring: Compaq RIB, CIM (alerts), Backup Exec 8.0, Terminal Server, Resource Kit utilities.
    • Set-up and maintained BDC / SQL / PROXY / PPTP (VPN) / RAS / File (including clusters) / TS / IIS & Media / Fax / Printers / Backup servers.
    • Worked on Win2K / Windows 2003 migration, domain migration, disaster recovery plan, Y2K, internet clustering, renewing data centers (air conditioning, cabling, UPS).
    • Defined procedures and standards assuming corporate compliance of regional data centers, reported statistics for the account managers.
    • Evaluated and analyzed the account manager’s needs.
    • Managed an intranet server hosting over 100 websites running IIS and FrontPage2000 extensions.

Formations

Pas de formation renseignée

Réseau

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