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Jacques LORIN

HONG KONG

En résumé

• Leadership:
Led a team of 27 people (merchandising, QC and logistics) – Established a strong corporate culture fostering empowerment – Mentored and supported team members – Directed staff training and development.

• Change management:
Influenced stakeholder’s mindset to adopt innovative processes and state of the art services. Reset out ways of working for companies’ operations.

• Operations, process and digital development:
Reinforced operational risk management and internal control tools for global organisations - Supervised the implementation of sustainable and innovative digital solutions in line with the company’s vision at 10 years.

• Virtual project developments:
Set up resourceful teams with complementary competences to achieve the projects exceeding clients’ expectations - Collaborated with multicultural virtual or physical team to open websites and online shops, and implement operating systems - Developed profit centers – Managed budgets.

Mes compétences :
Accounts Receivable / Payables Management
Financial Reports
Corporate Culture Development
Leadership Behaviour Development
Administration Management
Logistics Department Management
Management Reporting
Cost Control & Reduction
Forecasting
General Management
Purchase Ledger
Budget Management
Customers Prospection
Crisis management
Internal Control
Interpersonal Skills
Process Implementation
Quality Control
Digital Development Management
Mac
Microsoft Office
Microsoft Windows NT
PC Hardware
SAP Business One

Entreprises

  • OBSIDIAN HK LIMITED - General Manager

    2017 - maintenant High-end lingerie technical consulting (design and fitting) and import/export - Acting as technical team for the customers on the production area: Assuring the customer's high standard requirements for productions follow-up, fitting and QC.
    11 employees (9 in HK, 2 in China).
    Clients: High-end lingerie brands.
    General Manager - Reported to the Managing Director:
    * Oversaw the operations and optimised the team efficiency by creating and implementing operational procedures, processes and tools.
    * Managed the follow-up of the payables and receivables, weekly presentation of financial reports.
    * Organised and oversaw the human resources and administrative services, implemented new processes and tools.

    Achievements:
    - Recovered outstanding receivable payments for over 18 months within 4 weeks: over US$ 300K.
    - Reached the 40% time gain target for Managing Director allowing full focus on customers' development and design.
    - Achievement of long overdue files (staff insurance, extension of the office, staff training...).
  • Q CHALLENGE (JOURNEY) LIMITED - Head of Operations / Head of Virtual Development

    2013 - 2017 Coaching and sparring - High-end development of corporate culture and leadership behaviour for MNCs - Enforce global leadership workshops for Multi National Corporations leaders and teams at all levels of management.
    6 offices: Germany, The Netherlands, Shanghai, Thailand, Australia and Hong Kong - 9 employees.
    Clients: Public listed or privately owned MNCs in the top 5 of their industries (fashion, luxury, beverage, retail…).

    2015-2017: Head of Virtual Development - Reported to the CEO - Created a new profit center:
    • First merchant website for leadership behaviour development (q Mind Market):
    Leaders can practice, internalise and sustain the coached behaviour with the online development tools and exercises.
    • Optimised the team efficiency by implementing operational processes, procedures and tools.

    2013-2015: Head of Operations - Reported to the CEO:
    • Supervised the coaching programs setups, coaches’ planning, virtual tools implementation and administration management.
    • Set up the operational foundation for the organisation to grow further.

    Achievements:
    - Online services are now licensed to external organisations.
    - Realising 10% of the sales with the online services.
    - Reached the target of 30% of time gain for stakeholders on the internal processes.
    - Implemented processes to have the 6 offices and external partners operating cohesively.
  • SANI PACIFIC LIMITED - General Manager

    2010 - 2012 SANI PACIFIC LIMITED, Hong Kong & China - www.sanipacific.com
    Import/Export of bathroom accessories and sanitary ware (US$ 12M turnover).
    2 offices: Hong Kong and Yuyao (Zhejiang, China) - 27 employees.
    Clients: Groupe Casino, Wirquin, Huber, Wilhelm Kirchhoff, Titan Bagno, Pareo ...
    Reported to the Managing Director.

    * Managed sales, operations, administration and human resources of Hong Kong (12 employees) and Yuyao (Zhejiang, China - 15 employees) offices, with a focus on cost control and savings.
    * Enforced management reports: Retro-planning, forecast P&L, sales & performance reports, orders follow-up lists...
    * Created business plans and managed budgets.
    * Achieved cost saving targets by completing a large suppliers' sourcing and developing of new partnerships.
    * Enhanced purchase strategy: stock system optimizing the purchases upon the clients' forecast - Managed the stock.
    * Resolved crisis management on claims and set up action plans to ensure quality improvements.
    * Applied CE certification process to comply with EU standards.

    Achievements:
    - Completed a large-scale sourcing for supplier overhaul: 180 factories and over 1,000 accessories.
    - Changed 80% of suppliers and reduced the COGS by 20%.
    - 97% of orders delivered on schedule.
  • ARIANNA LIMITED - Founder & Managing Director

    2008 - 2009 Consulting in process excellence and virtual development (HK$ 1,3M turnover) - Self-employment.
    Client: ELS, Ecclesia, TNT Fashion, Gingo Biloba, Jump Asia...
    Founder - Managing Director:
    Prospected customers and assisted them in the process of implementation of ERP systems:
    Assessment of company processes, identification of the needs and actions to streamline operations, evaluation of suitable ERP software services and partners, supervision of the development, testing, training and go-live phases.
    Achievements: - 100% of projects delivery on time in full with sustainable results.
  • GINGO BILOBA LIMITED - Director of Operations & IT / Ley Account Manager

    1996 - 2008 Gifts & Premiums Import/Export activity for mail-order industry (US$ 37M turnover in Asia).
    6 offices: Hong Kong, Shanghai (office + workshop), Brussels, Paris and Madrid – 150 employees.
    Clients: La Redoute, 3 Suisses, Otto, Quelle, Yves Rocher…
    2002-2008: Director of Operations & IT - Reported to the Managing Director:
    • Supervised the operations for Hong Kong and Shanghai offices.
    • Managed the logistics department with focus on cost saving (800 containers per year).
    • Developed and implemented a thorough ERP and communication systems for global Import/Export activity.
    • Created management reporting tools: cash flow forecast, performance and profitability reports, orders follow-up lists…

    Achievements:
    - ERP system supported the growth from 2 to 6 overseas offices, and 10 to 150 employees.
    - Logistic cost reduction by 35% (US$ 600K) in 2003.
    - Manage up to US$ 10M purchase with a team of 15 people.
    - Reduced the management processes time by 60% and the commercial processes time by 50%.
    1996-2002: Key Account Manager - Reported to the Managing Director:

    Achievements:
    - Average of sales US$ 500K per year.

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