La Garenne-Colombes2015 - 2018Enhancement of Service support to dealer network to provide the best Customer Experience.
Sales and Service Customer Experience management.
Customer call center management.
Dealer customer journey improvement through inovative solutions and process.
Sales and Service dealer training management.
Product quality, technical support and warranty management.
Hyundai Motor France
- Customer Experience Manager
La Garenne-Colombes2013 - 2015Sales and Service Customer Experience management.
Dealer customer journey improvement.
Hyundai Motor France
- Service and Training Manager
La Garenne-Colombes2007 - 2013Definition and implementation of Service activities.
Customer satisfaction management.
Sales, Service and Technical training management.
