I am dealing with clients that require software problem diagnosis, fault-fixing and where necessary data fixing. It requires me to provide a high level of expertise and to take full ownership of support calls requiring development resolution, working closely with application, implementation and technical support with customer contacts.
I am a good communicator able to gather information to clarify and log a problem, efficiently seek knowledge to resolve the issue and produce a robust software solution, deliver it in an organized and timely manner.
I am also able to liaise with users at all levels to define problem solution and deliver application consultancy where required.
Mes compétences :
Support client
Service client
Communication
Loyauté et fidelité
Analyse des besoins
ORACLE E-Business
Oracle AR
Oracle
WinDev
Taxation
SQL
Responsible for month end
Rapid Application Development RAD
Project Management
Oracle PL/SQL
Oracle GL
Oracle Financials
Oracle FA
Oracle Applications
Oracle AP
General Ledger
ITIL Foundation V3