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Jean-Michel BERTHELOT

Paris

En résumé

• Lead Repair Suppliers Sourcing worldwide
• Lead Post Sales Support Operations in EMEA and ASIA.
• Create and drive Global Repair Engineering team supporting all Motorola Businesses accross the world
• Creation and lead EMEA business development departments
• Cost Centers Management in international and high tech environment
• Strategic Accounts Management

Specialties: • Implementation, Audit and Reorganization of operational units
• Profit Center development and Cost Center optimization
• Strong Communication, Multicultural Team Management and Leadership skills
• Outsourcing and subcontractors management
• Strong sales and negotiation skills
• International environment

Mes compétences :
Business
Business development
Commerciale
Directeur général
Direction commerciale
Direction générale
General manager
Logistique
Management
Manager
Microsoft CRM
Mobile
Service clients
Telecom
Téléphonie
Téléphonie mobile
Gestion de la relation client

Entreprises

  • - - - - -

    Paris maintenant

  • B2X Care Solutions - VP Strategic Sourcing

    2010 - maintenant In charge of sourcing and contracting Repair Service Suppliers

  • GPSS Consulting - Managing Director

    2009 - maintenant Deliver consulting services to help Int’l Manufacturers, Customers and 3rd party vendors to maximize their services revenue and optimize their post sales support operations.

  • Barkawi Management Consultant - Senior Consultant

    2009 - 2010

  • Motorola - Post Sales Operations Senior Director (EMEA & ASIA)

    Gif sur Yvette 2009 - 2009 In charge of providing post-sales support to our consumers and customers in Europe, Middle East, Africa and Asia, which includes providing warranty repair options, providing call center and other consumer care alternatives, and communicating the voice of the consumer back to the business.

  • Motorola - Global Service Engineering Senior Director

    Gif sur Yvette 2007 - 2008 Own the New Product Introduction for Global Repair (all Motorola products accross all regions) and ensure that the repair network is ready to serve new products. Optimize business results by developing and institutionalizing best in class triage/repair processes and repair tools that will drive returns and repair cost down.

  • MOTOROLA - EMEA Customer Service Director

    Gif sur Yvette 2003 - 2007 Lead the post sales organization + Service Business development accross EMEA .

  • AVAYA - Customer Service Director

    Issy-les-Moulineaux 2000 - 2002

  • MOTOROLA - Sales Account Manager

    Gif sur Yvette 1998 - 1999

  • Motorola - Service Director

    Gif sur Yvette 1989 - 1998

  • ITT Corporation - PRESALES ENGINEER

    Rueil Malmaison 1983 - 1989

Formations

Pas de formation renseignée

Réseau

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