Jean-Michel BREUL

En résumé

Entreprises

• Odigo - Chief Technology Officer

  Direction générale | Boulogne-Billancourt (92100) 2023 - maintenant At Odigo, leader in Contact Center as a Service, serving 250 organisations ww, delivering technology to customer service in daily contact with their end-customers
  - Head of Product Management, R&D, Managed Services and Support, driving excellence in operations for telecommunication et SaaS solutions

• Maincare Solutions - Directeur Executif - Pole R&D & Technology

  Direction générale | Paris (75000) 2020 - 2023 At Maincare Solutions, leader in healthcare software serving 1,000 French public hospitals and healthcare organizations, acquired by Docaposte in February 2023
  - Head of R&D, Support, Customer Success and Operations, driving modernization, quality and performance for Maincare platforms, operated on Maincare HDS private cloud or on customer premise
  -With the group of technology managers, prioritizing transformation plans for the 16-app software portfolio, introducing formal governance, unifying processes, applying best practices, modernizing devops for R&D, support and operations, raising Security as pre-requisite for all activities
  - With the Executive Committee, turning the organization into software editor model, to deliver on committed SLAs, on committed Roadmap dates, on quality, on budget

• CAST - EVP Solution Delivery & Customer Success

  Direction générale | Meudon (92190) 2015 - 2020 At CAST Software, leader in Software Intelligence and Analytics for risk management in application development
  - Management of adoption of CAST technology over 300 customers worldwide, introducing software scanning practices, bringing visibility and fact-based management for software development, for software outsourcing, for software modernization, for Cloud migration
  - Head of Professional Services and Consulting for US, Europe, India and China (9 locations)
  - Structuring teams and offers: Managed Services in India, Consulting offering, Customer Success program
  - Building a culture of discipline and collaboration, to increase customer satisfaction, enhance product features and increase recurring sales

• ORSYP - CTO

  Paris La Défense Cedex 1995 - 2014 At ORSYP Software, leader in Automation solutions for IT Operations, acquired by Automic Software in May 2014, after Management Buy Out started in 2008
  - 2012 -2014: Supervision of presales and software deployment programs, for US, Europe, Middle East, serving 1,400 customers, for 3 products: Dollar Universe, Sysload, StreamCore
  - 2008 - 2011: Head of Product, R&D, QA, Technical Support, IT
  - Executive engagement for critical deals, presales and postsales, sharing vision of IT Operations Management, solution benefits, software roadmap
  - Technical lead in software portfolio expansion: acquisition of StreamCore, WAN Optimization (2012), acquisition of Sysload, Infrastructure Performance & Capacity Management (2009)
  
  Prior to MBO
  - 1999 -2007: Head of Product, R&D, QA, Technical Support, IT - Owner of software roadmap for the automation suite Dollar Universe, developing competitive advantage of the solution, supporting customer engagements in presales and postsales in the US and Europe.
  - 1997 – 1999: Head of Presales and Professional Services
  - 1995 – 1997: ORSYP Consulting – Project Manager – Michelin

Formations

• Ecole Centrale Centrale Paris / ECP

  Châtenay-Malabry (92290) 1989 - 1992

Réseau

• Ahmed BEN OTHMENE

• Cédric LAFOSSE

• Gérald AUDENIS

• Hermann KOUASSI

• Jean-François CHÉDRU

• Julien CLEMENT

• Mohammed MOKET

• Samir SROUR

• Stéphanie BÉRARD

• Thibault DE WATRIGANT