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Jean-Michel BREUL

  • Odigo
  • Chief Technology Officer

Boulogne-Billancourt

En résumé

Experienced leader with 30 years of experience in software industry, in senior and executive positions, transformation agent, enabling business growth, building offering, increasing performance in software development and operations, empowering teams, securing projects, increasing customer loyalty

Master's Degree from Ecole Centrale Paris

Entreprises

  • Odigo - Chief Technology Officer

    Direction générale | Boulogne-Billancourt (92100) 2023 - maintenant At Odigo, leader in Contact Center as a Service, serving 250 organisations ww, delivering technology to customer service in daily contact with their end-customers
    - Head of Product Management, R&D, Managed Services and Support, driving excellence in operations for telecommunication et SaaS solutions

  • Maincare Solutions - Directeur Executif - Pole R&D & Technology

    Direction générale | Paris (75000) 2020 - 2023 At Maincare Solutions, leader in healthcare software serving 1,000 French public hospitals and healthcare organizations, acquired by Docaposte in February 2023
    - Head of R&D, Support, Customer Success and Operations, driving modernization, quality and performance for Maincare platforms, operated on Maincare HDS private cloud or on customer premise
    -With the group of technology managers, prioritizing transformation plans for the 16-app software portfolio, introducing formal governance, unifying processes, applying best practices, modernizing devops for R&D, support and operations, raising Security as pre-requisite for all activities
    - With the Executive Committee, turning the organization into software editor model, to deliver on committed SLAs, on committed Roadmap dates, on quality, on budget

  • CAST - EVP Solution Delivery & Customer Success

    Direction générale | Meudon (92190) 2015 - 2020 At CAST Software, leader in Software Intelligence and Analytics for risk management in application development
    - Management of adoption of CAST technology over 300 customers worldwide, introducing software scanning practices, bringing visibility and fact-based management for software development, for software outsourcing, for software modernization, for Cloud migration
    - Head of Professional Services and Consulting for US, Europe, India and China (9 locations)
    - Structuring teams and offers: Managed Services in India, Consulting offering, Customer Success program
    - Building a culture of discipline and collaboration, to increase customer satisfaction, enhance product features and increase recurring sales

  • ORSYP - CTO

    Paris La Défense Cedex 1995 - 2014 At ORSYP Software, leader in Automation solutions for IT Operations, acquired by Automic Software in May 2014, after Management Buy Out started in 2008
    - 2012 -2014: Supervision of presales and software deployment programs, for US, Europe, Middle East, serving 1,400 customers, for 3 products: Dollar Universe, Sysload, StreamCore
    - 2008 - 2011: Head of Product, R&D, QA, Technical Support, IT
    - Executive engagement for critical deals, presales and postsales, sharing vision of IT Operations Management, solution benefits, software roadmap
    - Technical lead in software portfolio expansion: acquisition of StreamCore, WAN Optimization (2012), acquisition of Sysload, Infrastructure Performance & Capacity Management (2009)

    Prior to MBO
    - 1999 -2007: Head of Product, R&D, QA, Technical Support, IT - Owner of software roadmap for the automation suite Dollar Universe, developing competitive advantage of the solution, supporting customer engagements in presales and postsales in the US and Europe.
    - 1997 – 1999: Head of Presales and Professional Services
    - 1995 – 1997: ORSYP Consulting – Project Manager – Michelin

Formations

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