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Jean-Philippe LORANS

CASABLANCA

En résumé

Living in Casablanca since 2007, i'm actually Team leader of the collection department in Total Call, leading by Iliad Group, 1st company to create de triplay box.

I develop my skills with Hertz Europe in "Credit & Collection" in Ireland (Dublin) for 4 years

I'm actually looking for a new challenge either in Morocco or somewhere else ...

Mes compétences :
Site internet
Webmaster

Entreprises

  • ID Gourmande - Commercial

    2016 - maintenant Casablanca
    Commercial B2B dans le domaine de la restauration d’events
    Développement du portefeuille client
    Responsable du recouvrement des créances

  • Hertz - Credit Manager

    Montigny-le-Bretonneux 2014 - 2016 Hertz Dubai

    Equipe de 12 agents
    Octroi de crédit aux clients selon la politique et les procédures de Hertz
    Responsable du recouvrement pour
    Débiteurs a faible, moyen et haut risque
    Assurer que les procédures de recouvrement sont respectées.
    Assurer que les liquidités sont collectées
    Surveiller le processus d'octroi de crédit et de mise à jour
    Responsable des comptes pour un éventuel suivi juridique
    Maintenir la stratégie de recouvrement et le plan d'action à jour
    Assurer que les plans d'actions de recouvrement sont effectués et que le % en retard est réduit
    Développer et surveiller les indicateurs de performance clés (KPI) pour l'équipe de recouvrement
    Définir les objectifs mensuel et annuel et les mesurer régulièrement.
    Préparer, réviser et remettre le MIS relatif au crédit

  • Total Call - Team Leader in collection department

    2011 - 2014 Team Leader in collection department (since 201301)
    - Managing 20 agents in B to C
    - Target around 2 millions €/month
    - Report to Credit and Collection Manager based in Paris
    - Analysis of results (monthly, quarter and yearly)
    - Insure good quality of our relationship in according to NF Certificate (French normalisation)
    - Responsible for generating and transferring accounts to Legal status
    Team Leader in technical Back office (201102 to 201212)
    - Leading a team between 15 and 20 agents
    - Managing outgoing calls
    - Productivity management
    - Insure quality process of the customer service in according to French Standards process
    - Daily, weekly and monthly review are reported to my M+1 and operational manager

  • Selicom Web - Webmaster

    2009 - 2011

  • Hertz - Team Leader of collection department

    Montigny-le-Bretonneux 2004 - 2007 Apr. 2006 to Jun. 2007 – Team Leader of collection department – Top Accounts (6 people)
    - Responsible of 3 mains top customers on french market
    On my own
    •
    American Express
    •
    Alstom group
    •
    INEO (Suez group)
    - I reported to :
    • Sales manager of Hertz - Europe
    • Sales manager of Hertz - France
    • Credit and Collection manager of Hertz - Europe (Dublin)
    - Team target
    • Monthly target : around 12 millions of euro
    • Define individuals and team targets
    • Negotiations with my manager to defend my suggestions about customer’s payments issue
    • Monitoring the evolution goals in the month
    • Implementation of strategy to reach targets
    - Implementation of adapted process for each customer issue
    - Managing issue between Hertz and customers about :
    • Internal and external process
    • Payments
    • Admin
    - Team management
    • Recruitment
    • administration
    • attendance
    - Planning of individual training
    - Implementation of process to automate the workload and help manage the customer
    Feb. 2004 to Mar. 2006 - Collector
    Responsible of American Express Business Travel (Hertz partner #1)
    - Rapport mensuel de la situation établit pour :
    • Sales manager of Hertz - Europe
    • Sales manager of Hertz - France
    • Collection manager of Hertz - Europe (Dublin)
    • Financial manager of American Express - France
    - Implementation of internal process
    • Lettering payment
    • Solving invoice issue
    • Automation of the daily work in relation with internal department
    - Implementation of external process
    • Method of payment
    • New process for invoice issue (+ ou – 250 issues per month)
    - Negotiation of payment to receive (1 million of euro / month)
    - Decrease of the drop of outstanding
    - Main contact between Hertz and American Express

Formations

  • CFSA De L’AFTEC (Orleans)

    Orleans 1996 - 1998 Marketing

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