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Moi
maintenant
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Ge Energy
- Project Manager
BELFORT CEDEX
2019 - maintenant
Gestion des contrats de fourniture & Mise en service des Disjoncteurs de Générateur (GCB)
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GE Energy
- Senior Customer Quality Manager
BELFORT CEDEX
2015 - maintenant
Interface client pour la résolution des Non conformité site
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ALSTOM GROUP
- Senior Customer Quality Manager
Saint Ouen
2014 - 2015
Interface client pour gestion des non conformité rencontrées sur site.
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Ge Energy
- Customer Quality Manager
BELFORT CEDEX
2014 - 2019
* Coordination and monitoring of remedial action plans for customer complaints received after delivery, and during or after the warranty period
* Cross-functional and inter-units management (Products and Services).
* Management of more than 200 complaints / year in webtool ACT
Responsibilities:
- Compliance with the unit's commitment date for customer issues resolution.
- Training & use of the web tool ACT within AHT unit
- Issuance of Root Cause Analysis reports
- Identification of recurring problems and / or with negative impacts (Costs, time, image)
- Conduct 8D approach for the latter
Contributions :
- Keeping the SDR (Say/Do Ratio) KPI higher than 75%
- Keeping the Customer Satisfaction KPI higher than 95% & NPS 0
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ALSTOM Grid
- Head of Contracts
2010 - 2014
(Method of statements library, Security stock)
: Head of Contracts Dpt for LT breakers
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* Animation and management of a team of 8 Technical Project Managers.
* Responsible for the Erection & Commissioning business for LT breakers
* 400 contracts & 1 000 LT breakers /year - Yearly Sales about 60 M EUR .
Responsibilities:
* Contracts portfolio management by delegating and controlling their performance
* Follow-up of all the contracts in execution phase, while ensuring the Sales, the Gross Margins commitment, the On-time deliveries, and the customer satisfaction.
* Compliance with financial commitments, (invoicing, cash-in and overdues tracking).
* The internal communication and reporting for all contracts.
Actions :
* Management of the team workload
* Ensure the realization of the sales forecast
* Ensure the Customer satisfaction, for the delivery time and complaint solving.
* Ensure Correctives Actions further the gross margin slipping analysis.
* Support the TPM for their claims towards the Customer
Contributions :
* Restoration of the team cohesion
* Got reliable the Sales forecast
* Improvement of the time delivery commitment
*
février 2020 1/3
ALSTOM Grid (AREVA T&D) - Systems - ERT Unit - St PRIEST (69).
International ``Turn-Key'' Contracts for HV /VHV electrical Substations.
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ALSTOM GROUP
- Chef de groupe Affaires -Sce Contrats
Saint Ouen
2010 - 2014
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AREVA T&D
- Planning team Manager
2006 - 2010
Responsible for the continuous improvement of scheduling in the offer & execution phase
- Animation and management of the planner's team (4 collaborators)
- Leader for Continuous Improvement action for the definition and deployment of internal tools measuring the physical progress of each EPC phases of the project
Actions :
* Manage the workload of the team, and the consultants' services.
* Perform the Return on Experience feedback and the share of the good practices
* Check and Control the distribution of documents required for ERT unit progress reports.
* Ensure the internal customer satisfaction.
Contributions :
* Extend the planning assistance to the offer phase
* Create typical template for offer and execution schedule
* Deploy methods and tools for the physical progress tracking
* Conduct 6 training sessions within unit
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Areva
- Responsable Cellule Planification
Paris La Defense
2006 - 2010
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ALSTOM GROUP
- Chef de Projet
Saint Ouen
2004 - 2006
Chef du projet de rénovation & construction de 2 postes HT 225 kV &90 kV à EL AOUINET & RAMDANE DJAMEL (ALGERIE )
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ALSTOM T&D
- Project Manager
2003 - 2006
Turn-Key contract with Civil-Works: revamping of El Aouinet 220/90kv AIS SS and Ramdane
Djamel 60 Kv GIS SS for SONELGAZ / GRTE -Euros - 22 months -
From contract signature till first commissioning phase:
* Commercial & contractual interface with customer
* Monthly progress meeting with Customer in Algiers and then on site.
* Coordination and animation of 15 persons' team located in St Priest, Paris, Cairo, Algiers and the 2 construction sites.
* Direction of a consortium of 6 factories from AREVA T&D
* Regular financial reporting (Budget, Sales & Cash)
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ALSTOM T&D
- Sales Project Manager
2003 - 2003
Project for new AIS station 220/66/11 KV for Great Man Made River Authority - Finalization of commercial negotiations with ELPCO customer and co-contracting agreements with ALSTOM T&D factories and the Egyptian subsidiary, before the Coming into Force.
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ALSTOM T&D
- Deputy Project Manager
2000 - 2003
Deputy Project Manager
Contract for 7 extension and 12 new GIS 66 KV for MEW - -------
Project managed in binomial, in charge of :
* Technical interface with the consulting company ESBI (Ireland).
* Technical coordination with the 4 consortium partners.
* Team coordination and animation in ERT unit (12 pers.) for the engineering, the procurement, and transportation.
* External sourcing for orders 15 K EUR uros & abroad (UK, Japan, Sweden).
* Technical interface with the ALSTOM T&D team on construction sites.
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ALSTOM T&D
- Auditor
2000 - 2004
Transversal Missions
: Auditor for Internal Quality and Quality delegate for ERT unit.
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ALSTOM T&D
- Project Manager - Warranty Period
1998 - 2002
Project Manager - Warranty Period.
Contract for 2 x 400 KV AIS switchyard with 2*500 MW HVDC station for POWERGRID
(Maharashtra. India) - (292 MF (~ 45 M EUR ).
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From PAC (Provisional Acceptance Certificate) till FAC (Final) :
* Representative of the company in front of Customer and co-contractors.
* Coordination & animation of company teams for solving of technical pending issues.
* Issuance of counter-claims against our consortium partner (PES).
* Negotiation with the co-contractors for payment of other claims.
* Negotiations with customer to get back the bank performance guarantees at due date.
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Cegelec
- Deputy Manager
Saint-Denis
1996 - 1998
Scope of responsibility was enlarged with the workload management of Project management team
(Business mngr. & assistants), 70 persons, further new unit organization.
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Cegelec
- Deputy Manager
Saint-Denis
1993 - 1996
45 permanents, 5 to 10 temporary employees, 5 to 20 consultants for the French location.
3 design offices within CEGELEC abroad subsidiary units (Indonesia, Singapore, Saudi)
A workload between 70 to 100 man-days, each day.
Engineering study between 300 & 5 000 man-days, each team staffed with 2 to 15 pers.
Staff qualification: from Technician (ETAM - Petites études) to Executive (IAC-B21)
Manager of Engineering technicians assigned on project studies:
* Workload management, as per staff skills and availability.
* Support & control of Engineering PM for their workload study management.
* Negotiation & management of engineering sub-contracts for smoothing of workload.
* Identification of IT needs: investments, software developments and staff training.
* Ratings of the staff, proposal for annual wages increase & promotions.
* Coordination of relationship with engineering offices of other abroad subsidiary units.
: from Technician (ETAM - Petites études) to Executive (
Manager of Engineering technicians assigned on project studies:
* Workload management, as per staff skills and availability.
* Support & control of Engineering PM for their workload study management.
* Negotiation & management of engineering sub-contracts for smoothing of workload.
* Identification of IT needs: investments, software developments and staff training.
* Ratings of the staff, proposal for annual wages increase & promotions.
* Coordination of relationship with engineering offices of other abroad subsidiary units.
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Cegelec
- Project Manager
Saint-Denis
1990 - 1993
For Turn key contract of the 800 KV HV circuit for the Synthetic Tests laboratory of Central
Power Research Institute - BANGALORE - INDIA (59 MF) (9 M EUR ). Consultant: EDF-DER.
Till the Final Acceptance:
* Representative of the company in front of Customer, consultant, and co-contractors.
* Coordination & animation of the internal ERET staff assigned to the project.
* Coordination of co-contractors and sub-contractors.
* Enquiries, commercial negotiations, purchasing & final acceptance of the equipment's (total 25 MF (~4 M EUR °).
* Interface with the construction site during erection and commissioning.
