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Jeanlouis LE HEN

Paris

En résumé

KEY SKILLS


• A results oriented contributor with a solid track record of delivering projects on time.
• Using best practices, I strive to deliver the best results to the business.
• I feel comfortable when I am challenged to solve difficult and complex problems that require me to interact with people of other cultures and languages.
• Hardworking, conscientious, organized, creative, team spirit, efficient and full of initiative.
• Able to handle customer ( Tour Operator, leisure and corporate agencies) enquiry and response professionaly.

Entreprises

  • Air madagascar - Sales Representative

    Paris 2012 - maintenant

  • Singapore Airlines - Senior Sales support and group coordinator

    Paris 2010 - 2011 • Participate in the development of company sales processes with the head of sales ( Leisure and Corporate )
    • Communicate weekly with management on technical, sales and administrative issues.
    • To assist the sales executives and Key account in any other areas of the business as required.
    • To assist and help travel agency ( leisure and corporate ) and Tour Operator in many ways.
    • To resolve travel agency problems ( GDS, sales process , pricing, help desk and ticketing )..
    • To promote Singapore Airlines as the best airlines in the world.
    • Coordinate work activities with sales and groups assistant and administrative teams.
    • Provide weekly and monthly written activity reports to the head of sales.
    • Correspond with all customers and Singapore Airlines staff on a timely basis.
    • Negotiate with Travel agency and Tour Operator.
    • Handle group and travel agency bookings identifying and pursuing potential opportunities to exceed revenue targets.
    • Handle Groups and travel agency inquiries and bookings recognising potential business opportunities to exceed revenue targets.
    • Keep up-to-date with Singapore Ailrines product, services, policy and procedures.
    • Process Travel Agency refunds and MCO’s.
    • Process Travel Agency ADM’s, waivers and favours
    • Assist in Commercial related activity as required; attend events and promote Singapore Airlines in best light at all times.

  • Corsairfly - Senior Tour Operator Sales support and group coordinator

    Rungis 2007 - 2010 • Participate in the development of company sales processes with the head of sales ( Leisure)
    • Communicate weekly with management on technical, sales and administrative issues.
    • To assist the sales executives and Key account in any other areas of the business as required.
    • To assist and help travel agency ( leisure) and Tour Operator in many ways.
    • To resolve travel agency problems ( GDS, sales process , pricing, help desk).
    • Coordinate work activities with sales and groups assistant and administrative teams.
    • Provide weekly and monthly written activity reports to the head of sales.
    • Correspond with all customers and Corsairfly staff on a timely basis.
    • Negotiate with Travel agency and Tour Operator.
    • Handle group and travel agency bookings identifying and pursuing potential opportunities to exceed revenue targets.
    • Handle Groups and travel agency inquiries and bookings recognising potential business opportunities to exceed revenue targets.
    • Keep up-to-date with Corsairfly product, services, policy and procedures.
    • Process Tour Operator and groups refunds and MCO’s.
    • Process Tour Operator and groups ADM’s, waivers and favours.
    • Assist in Commercial related activity as required; attend events and promote Corsairfly in best light at all times.

  • Corsairfly - Sales assistant – Help Desk

    Rungis 2006 - 2007 • Assist the head of sales and marketing in his daily work (planning of his agenda, phone calls, preparing meetings, visiting customers on his behalf, travel accompaniment, expenses, etc).
    • Effenciently handle travel agency and their queries, achieve personal targets and contribute to the overall team revenue,yield and volume targets.
    • Comply with all Corsairfly reservation policies and procedures and standards of travel agency service.
    • Attend to travel agency problems, escalating to higher level as required.
    • Keep self up to date on product, service, policies and procedures.
    • Handle queues, pta issues in a timely manner.
    • Process Travel agency refunds and MCO’s.
    • Process Travel agency ADM’s, waivers and favours.

  • Corsairfly - Passenger service agent

    Rungis 2002 - 2006 • act as a ground host, highly visible and helpful to the public.
    • provide assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of Corsairfly in Orly Airport.
    • check-in passengers, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

Formations

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