Jerome BERARD

En résumé

Entreprises

• Air France - Airbus Fleet Long Haul Deputy Manager

  Roissy CDG 2017 - maintenant

• AIR FRANCE - Airport control Manager

  Roissy CDG 2014 - maintenant Air port Control team :
  - Organize / schedule controls for all station (International and French station)
  - Implement new controls based on revenue leakage analysis (2014 : + 2M € )
  - Technical support to the RMP team

• Air France Bordeaux Mérignac Station - Customer Service Manager (9 middle manager, 180 agents) : Sales, luggage claim, Customer management

  2010 - 2014 - Responsible for operational and administrative management : 80 flights, 7,500 customers a day
  - Implementation of VIP welcome (2200 annual welcome), conducting a commercial and irregularities management back office for real-time monitoring of VIP customers (24h/24h, 7d/7d)
  Official Partner of Vinexpo 2010 and 2011: Organize the Air France - Vinexpo stand : Welcome custumer on site, claims management, setting up a dedicated Station organization (back office, dedicated check in, luggage handling show room, multi-cultural welcome) interface for connections management with the CDG hub : 300 000 customers in six days, 2500 individual welcome
  - Create and commercialize new airport personalized services : assistance to formality, individual / group welcome, lounge access
  Organization (Needs definition, installation of a real-time schedule control)
  Organization of the check in area (100% e-service), deployment of the pilot for self-tagging kiosk (printing of luggage tags on kiosk)
  - Establishment of a simplified managerial organization : support to middle manager for mastery over the operational activity

• Air France Training Center -Ecole des Escales - Project manager, Transform (Budget 4,2 M€)

  2008 - 2008 - Grouping the 128 trainers (76 people ramp, 52 customer service), over 10 geographical sites
  - Writing job descriptions and organization of training for France airport staff
  - Create the Business Case for building two training center, monitor the sites (2300 m², ROI 11 months)
  * Training Center Management (10 middle manager, 128 agents)
  - Standardization of teaching practices, managerial practices and earnings
  - Operational Coordination of anti-icing for CDG
  - Coordination for the training for new A380

• Air FranceConnection Department -Connection Department – Logistic & luggage sorter infrastructures m - Managing the Team Sorters Engineering (4 engineers, 3 project managers, 3 agents)

  2005 - 2005 Logistic & luggage sorter infrastructures
  - Managing the Team Sorters Engineering (4 engineers, 3 project managers, 3 agents)
  - Forecast (running costs EUR 2.5 million, EUR 10 million investment)
  - Coordination of maintenance and upgrades (mechanical, automation and process)
  - Set up of Luggage Logistics Schemes for CDG (flow simulation)
  - Managing Forecast for the new luggage sorter for terminals C / E / F and S3
  - Sizing subcontracted activities (annual contract of 42 million euros)
  

• Air France - Pricing & Revenue Integrity - Project manager

  Roissy CDG 2001 - 2005 Air Price : tariff grid consultant for the update
  - Pilot AF / KL Pricing projects synergies
  - Pilot Business Objects integration, represent Revenue Management for Data Warehouse
  - Head of tools automatic update rates (market rates Firm France)

• ALTRAN Technologies - Senior Consultant

  2000 - 2001 BOUYGUES TELECOM (CRM Project) - Call Center Project Manager
  - Interface SIEBEL-CTI module with call-center infrastructures (Full GENESYS - ACD LUCENT Definity)
  - Manage the CTI (coupling telephony and computer) development team (5 engineer)
  
  MANULI Auto France - Organization advisor to the CEO
  
  - Manufacturing management (40 agents, 2 staff)
  - Restructuring and establishment of a workshop on "small series"
  - Organization of the manufacturing unit (800 agt, product line with autonomous teams)
  - Manufacturing manager for both workshop (manufacturing and assembly)
  - Logistic manager (team of 12 agents)
  - Animation des réunions de suivi de production : définition des actions et de la répartition des tâches
  - Mediator with the SOGEDAC (Peugeot Purchasing) and RENAULT: strategy and areas for improvement

• SOLLAC - Research and Development - Trainee

  1998 - 1998 Manage the team for the development of high strength steel
  - Running the industrial tests: steel casting 300 tons, rolling, pickling

Formations

• UNIVERSITY OF TECHNOLOGY

  Compiegne 1996 - 2000 Ingeneer
  
  Mechanics Engineer Diploma : option materials and innovation

Réseau

• Alban PONS

• Eric GAURY

• Kareen FERRALI

• Pierre-Paul SCHREIBER

• Xavier BIAIS