-
Aircalin
- Regional Operations Manager Australia - New Zealand
Paris
2015 - maintenant
- Airports management ( Aircalin 4 stations)
- Works with all the Operational departments to develop strategies and management systems (security, safety, quality, services) to support existing subcontractors’ relationships, finds improvements and overall efficiency
- Supports existing and new products and services, to reduce costs and to increase profitability for the company
- Directs, monitors and manages the activities of the staff at the airports to extend individual skills and achieve overall the objectives
- Customer Services management
-
Aircalin
- SAFETY & QUALITY ASSURANCE AUDITOR
Paris
2013 - 2015
1/ For the Quality Assurance & Safety Department:
- Manage administrative tasks (monthly reports, financial figures, documents management, compiling reports)
- Liaise with Authorities for authorisations and audits management
- Analyse, report and propose actions plans for continuous improvement of procedures
- Manage internal trainings (deliver training courses in safety, regulations, quality and specific software)
2/ For Ground Operations/ Cargo/ Security Departments:
- Audit the Operational Departments to ensure the compliance with regulations & standards.
- Implement new safety standards and assist operational departments to appropriate regulations and ensuring their compliance.
- Implement, monitor and share a safety and risk management system with the operational departments
- Maintain, monitor Quality & safety management systems.
- Expertise role and support for the operational departments
3/ For the company:
- Quality Management System Project (studies, management and implementation).
- OHS process project management (studies, management and implementation).
-
Aircalin
- PRICING ANALYST & SUPERVISOR – REVENUE MANAGEMENT
Paris
2011 - 2013
1/ For the Pricing Department:
- Negotiate and pass trade agreements with other airlines
- Prepare and calculate pricing schedules (fares and sales conditions)
- Supervision of Filing (fares, conditions sales, taxes, baggage’s fees, ancillary services)
- Pricing Analysis (competitive intelligence, statistics)
- Staff management
2/ For the company:
- Quality Management System Project (studies, management and implementation).
- IT Project Management ((studies, management and implementation of specific software” My Id Travel”).
-
CCI Nouvelle-Calédonie
- PROJECT MANAGER – CONSTRUCTION OF THE NEW N.C. AIRPORT :
Nouméa
2007 - 2010
- Project Management (studies, feasibilities, specifications, building, operations implementation)
- Organization, planification and coordination between Works & Operations of the new airport.
- Administrative management (reports, financial reports, documents and authorisations records)
- Supervision, management and staff leadership
- Management of the documentation relating to the construction industry
- Supervise the new operational process implementation in the new infrastructure.
- Customer service management (inform, assist airport customers and facilitate airport processes)
-
Air France
- GROUND HANDLING AGREEMENTS MANAGEMENT
Roissy CDG
2004 - 2007
GROUND HANDLING AGREEMENTS MANAGEMENT – HELD POSITIONS
1/ Handling agreements Manager - “Junior” (Air France Airport operations assistance Department):
- Participate to negotiations, estimate quoting contracts, manage specifications and handling agreements,
- Assist users for the implementation of new operational process and services
- Meet and assist the subcontractors
- Supervise, evaluate and monitor all the contracted service level agreements under handling agreements
2/ Deputy Head of the Service “Baggage’s Shorting Handling systems” (Air France Hub Department)
- Supervision, management and staff leadership
- Establishment of statistics and reports
- Monitor services levels agreements and agreements
- Monitor technical documentation and update procedures
- Prepare, plan and deliver training courses (baggage handling systems and softwares)
- Provide a technical expertise and assist users
-
Air France KLM
- PROJECTS MANAGEMENT
Paris
2003 - 2007
PROJECTS MANAGEMENT - HELD POSITIONS
1/ Technical expert (Air France Airport Infrastructures Department - Paris Roissy CDG airport):
- Participation in Airport infrastructures projects (shorter systems and baggage’s process for 2 new Airport Terminals),
- Studies and process improvements, taking into account the constraints of safety, operating, and aspects of systems (engineering, information systems ...).
- Analyse of the “baggage and passenger management” existing process and propose dedicated solutions to improve connecting time and reduce costs.
2/ Infrastructures “Project Manager” (Air France Airport Infrastructures Department - Paris Roissy CDG airport):
- Design & operational implementation of airport infrastructure to request to customers needs,
-Prepare & control budgets performance goals cost and deadlines,
3/ Project Management (studies, feasibilities, specifications, building, operations implementation).
- Assist users to define process and in the use of their new airport infrastructures
- For the company (Air France Airport Infrastructures Department - Paris Roissy CDG airport):
- Coordination of different projects: from the proposed expression necessary to its implementation in partnership with the airport Authorities (A.D.P.).
- Conducting financial studies, benchmarks and business plans.
-
Air France
- AIRPORT OPERATIONS MANAGEMENT
Roissy CDG
1998 - 2003
AIRPORT OPERATIONS MANAGEMENT – HELD POSITIONS
Ensure that the offered airport operations are efficient, professional, timely and of the highest level, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Manage, supervise and coordinate all internal teams and external agencies, such as Handling agents, Service Providers, other airlines and various authorities. Ensure that all relevant areas of operations are fully covered.
1/ Hub Operations Manager – (Air France Operational Control Unit- Paris Roissy CDG airport):
- Operational management of the Hub traffic in partnership with the Manager of the Hub Operational Control Unit & CCO.
- Staff management.
2/ Station Manager – Paris Roissy CDG airport – (France):
3/ Country Manager – Niamey airport & sales agency – (Africa):
4/ Station Manager – Ouagadougou airport– (Africa):
5/ Station Manager – Abidjan airport– (Africa):
- Manage with teams real-time ground operations (Hub connexions) in accordance with the constraints of security, quality, safety and punctuality.
- Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to minimise disruption to passengers
- Ensure that internal teams, handling assistance, caterer and other service providers are fully briefed regarding the Company requirements for the day’s operation (including any special handling) and that this information is updated as necessary in order to ensure a smooth and cost effective operation and that any inconvenience to our passengers are minimised.
- Ensure that all post flight activity is completed correctly in order to protect Company revenue and to facilitate the handling of passengers and deadload at enroute stations and destinations.
- Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Manage administrative and financial functions (costs, contracts, budget, invoices, reports, records)
- Support, coach and develop Airport Services Agents and other relevant personnel to ensure that they are fully briefed/debriefed of the operational requirements and they provide the required passenger service levels.
- Manage staff, conduct staff performance reviews in line with annual evaluations and support the continuous improvement process by ensuring that safety feedback is provided to staff reviews within stipulated time limits.
- Liaise with Authorities & Inspectors
- Ensure and improve Quality, safety & security management systems (policy, programs, procedures, reports, indicators, rules & requirements monitoring)
- Monitor ground handling agreements (negotiations, audits & controls)
