Mes compétences :
Mac
Iphone
Coach
Coaching
Service clients
Informatique
Communication
SEO
Télécommunications
Management
Community management
Marketing
Gestion de projet
Entreprises
Apple Sales International (Ireland)
- Apple Specialist, Apple online Store
2011 - maintenantEver shopped on-line using the Internet and wished you had someone to help you along? Using Apple technology (ichat) we want to provide our customers with a superb customer experience by providing them (while they are on-line) with the option of helping them to navigate our website, answer any questions they have and assist them in placing their order. This is done, not by telephone, but by using a chat service similar to e-mail except the communication is instant. The Chat Agent will offer a pre-sales consultation providing expert advice to customers on all Apple products and third party products. These positions will be available shortly and will require ability to work various shift patterns which have yet to be determined.
Responsibilities:
Being pro-active in assisting the customer and taking them through their on-line experience in a courteous, professional and enthusiastic manner.
Providing customers with up to date information and ensuring their experience is top class
To ultimately ensure that revenue is created by virtue of providing the customer with assistance
To communicate special offers and other promotions
Be able to follow and adhere to the various processes and procedures
Skills & Attributes
Excellent written communication skills
A hunger for excellence in Customer Services
Enthusiasm and desire for success
A good business/commercial acumen
Ability to manage stress
Assistance Aéronautique et Aérospatiale
- Technical coordinator, production A380 Toulouse, France (In FAL A380, for Airbus St Nazaire)
PARIS 112009 - 2011Management of the remaining works A380 (front section and central part Ai-St NAZAIRE)
September 2009 to December 2009
The Technical and logistic coordinator role involve identifying, investigating and solving problems from a focal point for Airbus NZ in FAL Toulouse during the assembly line and also working to tight deadlines.
Ultimately, I am not only to be pro actively dealing with the issues of assembly line for designated ATA but also answering any queries from other departments regarding the logistics on the missing parts, creation of draft documents intended for the design office, organizing the daily interventions on planes.
This job also involve animation of meetings, planning, reporting and assisting team leader during meetings about the advancement of the work, liaising and supporting technically the production teams as well as providing training to new staff.
Lee Motorcycles Ltd
- Sales Rep.
2008 - 2009Lee Honda Centre
Lower Oliver Plunkett Street, Cork, Republic of Ireland.
March 2008 to August 2009
Responsibilities included day to day running of a busy motorcycle shop and workshop.
Administrative duties, liaising with customers and suppliers including international trade within Europe.
Creation of stock control system set up inventory and set up database.
Apple Sales International (Ireland)
- Customer Care Representative
2006 - 2008Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland.
September 2006- March 2008
As a Blended Customer Support Representative, I was at the core of the customer’s experience. Based at Apple's EMEA headquarters in Cork, Ireland, the team supports European customers (French, Belgium, Switzerland, UK and Ireland)
The primary responsibility of the Blended Customer Support Representative is to take inbound calls from different type of customers and provide solutions to their queries. The majority of calls are in regards of delivery and payment related from post sales queries and the handling of these calls involve a lot of direct interaction with other internal departments such as the finance and logistics teams.
The other major responsibility of the Blended Customer Support Representative is the handling I-Pod sales calls and successful candidates are expected to have the ability to identify buying signals and close sales where possible.
RCI call-centre (Ireland) guide RCI
- Sales rep.
2004 - 2006My job involves exchanging timeshare for French members all over the world from inbound or outbound calls and also booking car hire, travel (flights) and travel insurance.
Ross Motorcycles
- Mechanic/sales/importations/distributions
1999 - 2004October 1999 - June 2000
As a trainee, I was responsible for servicing and repairing motorcycles. At this time I was fully qualified and was working in Ireland for work experience and to improve my English. After my training period I was promoted to sales person, which gave me a greater role within in the company.
Responsibilities included day to day running of a busy motorcycle shop and workshop. Administrative duties, liaising with customers and suppliers including international trade within Europe. Control of stock inventory and updating databases.
