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Jérôme GALLOYER

  • ORANGE
  • Customer Experience & DesignOps Leader

Paris

En résumé

Companies today all face real life challenges related to context and organisation. My role is to accompany them, creating meanigful and tangible experiences for employees and customer alike. Solutions that build on observation, desire and projection.

I observe people in order to instigate change. Change that delivers rewarding experience for users and in turn sustainable value.
I believe in the capacity of design to be an accelerator of value creation for companies and for people.

Design - a driving force for change: applied to business as essential for future growth.
Systemic observation of the human being, I am always wondering about the future
Tomorrow inspires new beginnings, new stand points, new experiences

Act to ensure tomorrow's future begins today
Act to ensure design responds to the challenges of our society
Act on everyday life to transform the sustainable economy
Act to ensure that the human being is at the heart of the corporate vision
Act to create emulation within organizations
Act to ensure technology works for people

Engaged, for a design that is...

Human, through holistic observation of what surrounds us.
Emotional, touching the essence of the essential, reviving the senses
Attractive, for well-being and value.
Affordable, accessible to the greatest number of people
Efficient, self-sufficient, targeting the essential.
Honest, improving the daily life of the user,
Sustainable, appealing, actively responsible and functional
Exhaustive, where every detail captures the attention
Accountable, with a long-term vision, and effects.
Sleek, obviously !

" There is nothing permanent except change " - Budha

Entreprises

  • ORANGE - Customer Experience & DesignOps Leader

    Autre | Paris 2014 - maintenant NEW STRATEGIC BUSINESS AREAS THOUGH USER RESEARCHES, UX DESIGN STRATEGIES
    7 per. | 2 M€ |
    > Co-lead on the building of strategic visions for health and smart cities projects for Orange.
    > Manage the Ux design governance of the IoT Datavenue portfolio > Investments +€30M
    > Evangelize as to the key success factors for an omnichannel experience.
    > Build the experience strategy in “Research Operations” mode with such methods as design
    thinking, ethnographic, business design in collaboration with the marketing teams.”
    > Structure and manage Ux design teams, for the design of experiences of B2B / B2C /
    B2B2C products and services using “Design Operations” / “Agile” mode.
    > Define and implement the IOT experience design strategy for Orange Business Division.
    > Instigate and develop the co-innovation partnership on culinary experience with SEB Group
    > Develop a co-design approach with UCPA on connected health and sports.
  • ORANGE / FRANCE TELECOM - Senior Manager User Experience

    Autre | 2012 - 2014 INNOVATIVE STRATEGIES THROUGH COLLABORATIVE METHODS
    5 per. | 600 K€
    > Defined and orchestrated both experience and design strategies
    > Managed UX design approaches for connected devices, mobile apps, web apps, TV services...
    > Led and animated user research, UX Ui design teams on IoT projects, business services,
    internet access devices, TV on demand services,...
    > Established and developed a partnership with SEB Group on IOT usages
  • Orange - Entertainment - Experience Design Manager

    Autre | Paris 2009 - 2012 DEVELOP USAGES CENTRIC APPROACHES TO CREATE NEW DISRUPTIVES BUSINESS OPPORTUNITIES
    3 per. | 400 K€
    > Lead a portfolio of projects to define the future of Interactive TV and entertainment.
    > Lead user researches to answer to the question " what it means to watched TV", to identify new value
    proposition for a wide range of Connected Devices, Multi screen services, entertainments.
    > Drive product innovation to deliver engaging experiences for users to discover and enrich the TV
    experience
    > Create new Interactive TV services > Live Correlated Contents, Voting, Betting, TV guide, Catch Up
    service Mobile application of Tv program recommandations.
  • ORANGE - User Experience Manager

    Autre | Paris 2005 - 2009 DISRUPTIVE EXPERIENCES BASED ON USAGES RESEARCHES
    4 per. | 400 K€ |
    > Led the exploration of new areas of business using a co-design model with customers
    > Built and managed service design research with user centric approaches on the themes of :
    emotional interaction, children's communication, contextual contents and interactive TV,...
    > Initiated and conducted a co-design approach with SWATCH R&D on a connected wristband
  • Orange -  Lead User Experience Manager

    Paris 2005 - 2009 DESIGN DISRUPTIVE SERVICES BASED ON HOLISTIC USER KNOWLEDGES
    5 per.
    > Built the Ux strategies based on collaborative approaches
    > Created sensorial connected and Emotional User Experience for young children and a sensorial strap.
    > Managed the Design development through iterative prototyping method
    > Developped Innovation partnership with Swatch group
    > Created Interaction model with the design language - Establish aesthetic/design iconography
    > Exploration Interactive TV services.
    > Concepts research about Service as a answer to Sustainable Development
    > User researches, information architecture , User journeys
  • DESIGN & INNOVATION - Innovation Consultant

    Autre | 2003 - 2005 INNOVATION STRATEGIES THROUGH CUSTOMER KNOWLEDGE
    > Advised SME’s on their innovation strategy using customer centric thinking
    > Designed a portable TV concept based on wifi technology
    > Influenced the design research of new ranges of furniture products
  • SYSTELA - Project Director

    Autre | 2000 - 2003 THE TECHNOLOGY SUPPORTING OF USER EXPERIENCE
    6 per. | 2 M€ |
    > Led the product strategy / design process for the creation of a electric bicycle assistance kit
    > Elaborated and shaped the industrial and marketing strategy
    > Recruited and coordinated the multidisciplinary design team (electronics, mechanics) etc.).
    > Participated in the search for financial and business partnerships.
  • SB SANTE GROUP - Innovation Manager

    Autre | 1998 - 2000 PATIENT OBSERVATIONS AS A BASIS FOR VALUE CREATION
    3 per. | 500 K€ |
    > Managed the design process for a new range of equipment for the hospital room
    > Piloted the R&D studio: mechanics, sheet metal work, textile confection
    > Drove qualitative studies with patients and hospital professionals

Formations

Réseau