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Jérôme GAUSSIN

Stamford

En résumé

The Executive Client Manager (ECM) is a senior client service professional in the Executive Programs (EXP) department of Gartner.

The ECM provides Information Technology advice, analysis and Gartner research to Chief Information Officers and Heads of IT in Blue Chip and Public Sector Organizations. The ECM must be able to analyse and handle all research requests and inquires, while building a trusting relationship with the most senior IT professionals in the region.

Mes compétences :
Allemand
Anglais
Business
Commercial
Développement commercial
International
Manager
Marketing
Marketing produit

Entreprises

  • Gartner - Executive Client Manager

    Stamford 2012 - maintenant • Partners with Senior Gartner Advisors (Executive Partners and Executive Advisors) to deliver high value service according to the client’s initiatives.
    • Actively manages the relationship with the client according to Gartner’s Service Delivery Excellence guidelines
    • Compiles customized research and actively sends relevant research and information based on customer profile.
    • Handles all research requests and inquiries from assigned clients. This involves interpreting, researching and delivering responses customized to the clients’ expectations.
    • Works with Gartner analysts to coordinate and facilitate telephone conferences and analyst meetings with clients.
    • Jointly responsible with Executive Partners and Executive Advisors to ensure client satisfaction and client retention.
    • Collaborates with Executive Partners and Executive Advisors to manage local roundtable events
    • Participates in and documents most client calls with analysts
    • Collaborates with Research to further develop knowledge in particular technology areas or verticals.
    • Works with EXP Analysts to gather case study participants for EXP reports.
    • Assist Sales with pre-sales activities and renewal opportunities.
    • Delivers on-site member support at annual Symposium events.

  • Pierre & Vacances Conseil Immobilier - Chargé de Projets auprès des Directions Produits et Marketing

    2010 - 2011 • Etudes et Analyses : marché, segmentation, offre produit, distribution,
    • Refonte des processus internes, harmonisation produits à l’international,
    • Déploiement d’un CRM : analyse du besoin, planning et reporting,
    • Encadrement de 2 personnes, conduite du changement.

  • Dell Computer - Responsable commercial Grands Comptes

    MONTPELLIER 2007 - 2009 • Gestion d’un portefeuille clients grands comptes et partenaires :
    60% fidélisation, 40% acquisition – 100 clients – 2M€ de CA
    (Ministère de l’Education Nationale, Conseils Généraux et Régionaux, American School of Paris, AFPA, CAMIF, EDU4, UGAP, … ),
    • Réponses aux appels d’offres des administrations publiques,
    • Projets Marketing : catalogues, pricing, sites internet dédiés, emailing.

  • GéoChem - Assistant du responsable du développement international

    MAUGUIO 2004 - 2007 • Gestion du réseau de prescripteurs Europe :
    20% fidélisation, 80% acquisition – progression du CA de +250%
    (Bureaux d’Etudes et Cabinets d’Architecture indépendants, Mairies, …),
    • Support aux 10 agents commerciaux VRP : suivi des ventes, reporting,
    • Analyse marketing : études de marché, segmentation, marketing mix,
    • Projets marketing : supports de vente, salons, publications, site internet.

  • Technip - Assistant projets

    Paris 2000 - 2004 • Missions saisonnières.

  • FNAC, Carrefour, Auchan - Vendeur-Conseil produits Multimédia

    2000 - 2004 • Formation et encadrement d’équipes, animations , actions promotionnelles.

Formations

  • University Of The Sunshine Coast (Maroochydore)

    Maroochydore 2010 - 2010 Master of International Business

    Business, Innovation et Entrepreneurship, Management Strategique,
    Conduite du Changement, Knowledge Management, Marketing Culturel,
    Management Interculturel, Management des Hommes, RH.

  • Ecole Supérieure De Commerce (Montpellier)

    Montpellier 2004 - 2009 Master Management et Gestion des Entreprises (Alternance)

    Dominante Affaires Internationales

  • Université Montpellier 1

    Montpellier 2000 - 2004 Etudes médicales (PCEM1) et Biologie (DEUG SV)

  • Lycée International

    St Germain En Laye 1996 - 2000 Baccalauréat Scientifique - Option Internationale : Section Britannique

    Double diplome en partenariat avec l'Université de Cambridge (UK):
    General Certificate of Secondary Education (GCSE) - Literature

Réseau

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