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Pfizer
- Account receivable analyst
Paris
2018 - maintenant
Responsible for ensuring all customer payments due are received and matched correctly upon
receipt, resolving customer financial queries, documenting and taken action accordingly
where payment is not received.
Technical Expertise
• All aspects of collections regarding debtors ledger
• Resolving customer financial queries via phone, email, fax
• Inbound and outbound calls
• Liaising with market contacts re customer queries
• Managing overdue payments
• Managing unapplied cash, requesting remittance advices
• Resolve discrepancies (bank, business, customer contact)
• Prepare and dispatch dunning letters/statements
• Receive and give inputs to initiate legal / insurance actions
• Provide support to AR Team Lead and AR Analyst for credit control activities as
required
• Ensuring all Associate activities are compliant to audit requirements
• Documenting all collection activity
• Escalation and follow through of any issues occurring
Reporting
• Ensure compliance and controls are adhered to and captured for Audit review
Customer Service
• Ensure key metrics are met and service is delivered to end users as expected.
• Internal and External Representation
• Maintain and develop relationships with relevant markets and all major customers
within those markets as appropriate.
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Paypal
- French collections specialist
Dublin
2017 - 2018
Responsibilities:
Reach out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing
Construct individually tailored solutions while being in compliance with all local laws and regulations regarding Collections and Debt recovery
Maintain and promote a positive attitude while meeting production and quality goals.
Display initiative to take on additional responsibilities geared towards professional growth and development.
Participating in the PayPal Collections Quality assessment program, including Self-Assessment and Effectiveness testing and monitoring
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Hertz
- Reservation Agent
Montigny-le-Bretonneux
2017 - 2017
Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales.
Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes.
Achieve performance targets (sales, call-handling and quality) as set out by the Manager and Team Leaders.
Track all reservations on-request and provide the customer with a timely and efficient response.
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Eddie Rocket's
- Cuisinier
2016 - 2017
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AMELIS Groupe SODEXO
- Responsable de secteur
Boulogne-Billancourt
2016 - 2016
Management (45 auxiliaires de vie), planification (~4500 heures/mois).
Gestion administrative des salariés et des usagers (Ressources humaines/Formation). Respecter la démarche qualité et les procédures de l’entreprise.
Mettre en œuvre une prise en charge de qualité et personnaliser pour chaque usager. Recrutement
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Net Synergie
- Responsable d'exploitation
2015 - 2016
Management (équivalent 40 ETP), Planification sur ~ 90 client
Gestion des temps/absences et respect du cadre légal
Gestion des ressources humaines, contrats, Avenants et procédures disciplinaires.
Gestion en autonomie du recrutement, annonce, entretien et jusqu’à la mise en place Respecter la démarche qualité et les procédures de l’entreprise,
Vérifier l’application du cahier des charges sur chaque chantier et contrôle qualité.
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Soins Sante Domicile
- Resp de secteur/ Assistant RH
2013 - 2015
Management (45 auxiliaires de vie), planification (~4500 heures/mois).
Gestion administrative des salariés et des usagers (Ressources humaines/Formation). Respecter la démarche qualité et les procédures de l’entreprise.
Mettre en œuvre une prise en charge de qualité et personnaliser pour chaque usager. Recrutement
Membre du CHSCT
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Gendarmerie Nationale
- Gendarme adjoint Volontaire
Paris
2009 - 2013
Travail en équipe / respect de la hiérarchie
Gestion des dossiers et enquêtes
Maitrise de soi
Gestion des conflits
Adaptabilité et Rigueur
Enquête
