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Julien PONGE

Saint Etienne

En résumé

• 15+ years eCommerce experience from both Business and IT perspectives
• 10+ years in managing / leveraging international teams / virtual competency centers in order to become self-leaded
• Sharp knowledge of International and Cross Functional Project Management
• Successful experiences in eCommerce platform migration
• Experienced in deployments, operations and monitoring
• Focused on partnering business and IT to find sustainable solutions
• Strong interpersonal and multi cultural skills
• Process and Results oriented
• Hard-working

Mes compétences :
Web
ECRM
E-commerce
E-business
Gestion de projet
Marketing
Internet

Entreprises

  • Staples - E-Commerce Applications Support and Operations Manager

    Saint Etienne 2012 - maintenant • eCommerce applications (15 websites, Payment Portal) support and operations management
    • eCommerce platform & applications migration, end of life management and decommissionning of previous platform
    • Direct Management of near shore resources and offshore resources (20+ in total)
    • Acting as SME on several areas (e.g. Evangelizing other IT teams with support best practices, partnering with business ad other IT teams, etc.)
    • Change Management
    • Now taking up with the challenge of SRE (Site Reliability Engineering) model implementation

  • STAPLES (Staples Europe Catalogue) - Functional E-Commerce Project Manager

    2008 - 2012 • Project Management: core model roll-out and improvements (GSA, Ogone, Resonance, Power Reviews, Google Shopping Feed, Store Locator, Ship to Store, Prospect Priving, Loyalty Program, Couponning)
    • QA and Delivery Management: test plan definition, release process follow up
    • End Users Support: through Mantis
    • Web CMS Support: Périgée

  • JPG - Web Project Manager

    2006 - 2008 Staples Direct France (ex JPG)
    • Project Management: New Ergonomics, Web CMS Deployment, Kana, Web Analytics Solution (Nedstat), E-Commerce KPI definition and Reporting, SEO / SEM follow-up
    • Project Ownership Assistance for internal customers (Marketing, Merchandising, Call Center)
    • Responsible of multi-channel promotion team processes (5 people)
    • Contractors delivery follow up

  • Diac - RCI Banque (Groupe Renault) - E-Commerce Product Manager (B2B & B2C)

    2006 - 2006 • Publishing Manager of Operational Marketing Department: Finance Section on Renault Group Web sites, Intranet, Extranet
    • Lead Management
    • Project Management : financial simulator, commercial documents ordering application
    • CRM: Manager of Finance and Services Section in customer space 'My Renault'
    • Management of 3 interns

  • Diac - RCI Banque (Groupe Renault) - E-Commerce Product Manager (B2C)

    2006 - 2006 • Web Analytics Project: Identification of key browse paths and main dead ends, proposal of solutions to reduce drop-off rate in lead generation process (such as virtual assistant for credit request)
    • B2C E-Commerce Reporting Rework

  • Diac - RCI Banque (Groupe Renault) - B2B E-Commerce Product Manager Assistant

    2005 - 2005 • Business support in IT Projects within financial services pages and modules of Renault & Dacia websites
    • Ad hoc surveys (Upsell in car builder)
    • B2C E-Commerce Reporting (web analytic, leads & related sales)

  • Carat Expert (Groupe AEGIS) - Media Research Assistant (Web & mobile)

    2004 - 2004 Carat Expert Interactive (Aegis Group)
    • Benchmark, ad hoc & thematic surveys (2004 Internet Trends Book)
    • Media planning consultancy, audience tracking, advertising monitoring

  • Intérim - Intérimaire en Call Center

    CHAMBRAY LES TOURS 1997 - 2002 Diverses missions en Call-Center dont Cetelem (Carte Aurore) et M6 Boutique

Formations

Réseau

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