Menu

Laetitia BROVELLI

Paris

En résumé

Mes compétences :
German
Management
Real Estate
Sales
Strategy
Tourism
Travel
Travel industry

Entreprises

  • Accor - Asset Manager

    Paris 2010 - maintenant Asset Management– Manage Variable lease contracts with Real estate multi-hotel owners (partly in English)

    - Key Accor contact of the 9 main partners for 500 variable leases in 9 countries
    - Coordinated Accor teams on contractual, performance, financial and technical matters
    - Wrote and signed 152 green annex to French Leases
    - Followed-up a €10 million renovation project in la Défense

  • Accor North America - Stage Qualite et business planning

    Paris 2009 - 2009 Quality/ Business Planning– Developed tools to achieve Operational Consistency in the 1 000 Motel 6 network– Dallas, TX

    - Identified of the Gold Standards for an outstanding customer experience through Statistics
    - Developed and implemented GM online training sessions, incentive plan for Area Managers and Technical Engineers, an Organizational Balance Scorecard and an Operational Consistency notation to scan the network
    - Followed-up indicators of the 3-year strategic plan

  • Accor - Directeur de projet Adjointe - Distribution

    Paris 2009 - 2010 Distribution/ Global Project– Set-up an outsourced Sales network handling 40k reservation calls a day (in English)

    - Operationally coordinated Accor and the outsourcer’s teams in the global transfer of Accor Phone Reservation activities from 9 in-house Contact Centers to 5 offshore Centers (India, Indonesia, Brazil, Morocco, China) answering in 8 languages
    - Fine-tuned KPI & quality frame of the contract with a global leader in Contact Center Solutions
    - Repositioned Central Phone Booking service within Accor Distribution offer

  • Roland Berger - Consultant junior

    Paris 2007 - 2008 Strategy– Advised on Change Management, Market entry, Due diligence, Optimization

    - Transport & Logistics: French leader doubled its turnover to €3.1 billion through a take-over
    - Service : Low-fare retail due diligence, Pay-TV churn reduction
    - Automobile: Exhaust system market go/ no-go, Optimization of product animation

  • Gallileo Business Consulting - Consultant junior

    Genève 2006 - 2006 Sales & Marketing- Advised on Sales tracking, Service positioning, Market intelligence, Impact measurement

    - Optical clients: the major eyeglass and the major medical gas manufacturers, a buying central
    - Environment clients: the French water-supply and sanitation leader, the French agency for environment
    - Wrote white-paper for the press

Formations

  • ESSEC Business School (Cergy Pontoise)

    Cergy Pontoise 2005 - 2009 MBA

    Strategy and Innovation in Services (ISIS) - Master Courses at ESSEC International Hospitality Management Institute (IMHI)
    MBA Exchange at the Indian Institute of Management, Bangalore (IIM Bangalore)
    GMAT 730 points

  • Lycée Hoche

    Versailles 2003 - 2005 Preparatory school with scientific background

  • Lycée Franco Allemand

    Buc 2000 - 2003 Franco-German A-level

Réseau

Annuaire des membres :