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Laurent MULLER

MIAMI

En résumé

Intellectually agile, proactive and result oriented IT management professional with European and US experience in small and medium size companies. Multilingual business partner with expertise in various software and hardware domains. Structured problem solver focused on quality delivery. Good listener, capable of building a wide range of cross-functional relationships and making contributions outside of the strictly technical matters.

Entreprises

  • Alban Muller USA - IT Manager

    2015 - maintenant US subsidiary of a 120-person cluster of family companies headquartered in France and specializing in natural ingredients for the cosmetic industry, with about $25M annual turnover and representation in more than 50 countries.
    • Increased performance by modernizing the CRM system and transitioning it to the Salesforce cloud (global $500,000 project).
    • Optimized data exchanges among the organization and aligned them with business needs: elimination of double entries through automated synchronization between QuickBooks, Salesforce and the main office Sage X3 ERP.
    • Improved stability and resiliency by continuously evolving the IT and telecom infrastructure: upgrade to Windows 10, migration to Office 365, VoIP phone system setup, VPN configuration, off-site backup.
    • Boosted users productivity with the tools deployed from France: documentation translation, corporate website localization, training.

  • ACALLMI - Senior Systems & Network Administrator

    2011 - 2014 Parent holding of the Alban Muller Group, located near Paris.
    • Supported 3 sites, 120+ users, 120+ workstations, 20+ servers with one direct report.
    • Modernized the whole IT infrastructure: $250,000 project that concluded with the virtualization of 20 servers using VMware technology, the complete redesign of the internal network and the update of most applications.
    • Contributed to the integration of a vertical solution based on Sage X3.
    • Maintained conformity with several ISO certifications and industry-specific standards: ISO 9001 since 2001, ISO 22716 since 2011.
    • Streamlined operations for several departments with customized tools: reporting, data transfers.

  • ACALLMI - Systems Administrator

    1998 - 2011 • Upgraded the manufacturing management system from a legacy custom software to a standardized ERP (Sage X3). Member of the steering committee of this strategic multi-year $1M project.
    • Optimized efficiency by deploying and administering 75+ HP thin clients and a Citrix-based architecture.
    • Managed the IT aspects of the relocation of the headquarters and the expansion to 3 sites in France and a foreign office (Miami, FL).
    • Secured overall reliability by negotiating service and support contracts with key providers.

  • Catherine Muller SARL - IT Engineer

    1996 - 1998 • Provided IT services and technical support to the Group's companies.

Formations

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