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Lucas MORENO ENCABO

LYON

En résumé

Working on international/multicultural IT environments since 2006.
Currently focused on Service Management activities.
Very good interpersonal/communication skills (fluent English and native French/Spanish)

Specialities: Incident/Problem Management, International Project Management, ITIL v3 Foundation certified

Mes compétences :
Opensource
Télécommunications
Guitare
Musique
International
Linux

Entreprises

  • Intermittence Du Spectacle - Régisseur Son & Réseau

    2017 - maintenant

  • Adecco - IT Problem Manager EMEA

    Villeurbanne 2012 - 2016

  • Adecco IT Services - IT Account Delivery Manager

    VILLEURBANNE 2012 - 2012 - Key contact regarding IT activities with our customers (Adecco Business Units in different countries) on all the ITIL processes.
    - Point of contact customer / external provider of services (HP, Verizon, Orange...)
    - Monitor the level of services.
    - Prepare the reporting dedicated to the customers.
    - Manage the escalations and action plans

  • Hewlett Packard - System Engineer

    COURTABOEUF 2007 - 2010 - System administrator & Level 3 Support: Unix Technology worldwide support team member.
    - Stand-by activities (24x7) for worldwide critical systems
    - Customer follow-up: Local R&D Lab (OpenCall) Infrastructure Manager of a customized environment (HP-UX, Linux, Backup and SAN) used for external customers delivery.
    - IT Service Management (ITSM)/ITIL methods compliance.

    Projects:
    - OpenCal infrastructure consolidation on the Grenoble Data Center: physical system move between Lyon and Grenoble, new High Availability Cluster (ServiceGuard) implementation, Backup solution (Data Protector) and Storage Area Network design and set-up.
    - Backup infrastructure upgrade and support activities transfer on 5 HP European sites.

  • STMicroelectronics - J2EE developer (Internship)

    2006 - 2007 Development of a Workflow application according to a J2EE and Struts web coherence framework

  • Xerox - Java developer (Internship)

    Saint-Denis 2006 - 2006 Eclipse-IDE plugin developement.

  • ESware Linux - Esware Linux distribution developer (Internship)

    2002 - 2002

Formations

  • GRIM Edif

    Lyon 2017 - 2017

  • Institut National Polytechnique (Grenoble)

    Grenoble 2005 - 2007 Systèmes et Réseaux

  • Polytech Nantes

    Nantes 2004 - 2005 Systèmes et Réseaux

  • Universidad Politécnica De Madrid (Madrid)

    Madrid 2000 - 2004 Systèmes et réseaux

Réseau

Annuaire des membres :