Dassault Systemes Industry Services
- Deployment Support Consultant / PIA (PLM Implementation Advocate)
2008 - maintenant
- To ensure customer project success by providing personalized support.
- To mitigate project risks and improve customer experience with Dassault Systèmes solutions.
=> Monitoring customer success WW, alerting in case of exposed situation, participating and leading improvement plans.
- Measure Customer Health
- Drive improvements of status for customers
- Secure deployment and ensure production stability
- Execute support offering, participate to content definition and validation
=> Alerting & Qualifying lifecycle requests (Early Shipment, Support extension)
=> Ensuring DS understanding of projects, lifecycle, environment
=> Contributing to the development of Support Offering
=> Guarantying the implementation and execution of DS Support processes in customer's context
PIA (PLM Implementation Advocate) for several customers like AIRBUS, EADS, PSA, JLR, AREVA ...
