Mes compétences :
Windows
MS Project …
Mac OSX
Word Excel Access Publisher PowerPoint
Entreprises
ArcelorMittal
- Customer Service Manager - Industry / Non Prime
2016 - maintenant
ArcelorMittal
- Customer Service Support
2014 - 2016- Progrès continu : rédaction et implémentation de nouveaux standards et modes opératoires, réalisation d’audits de procédures
- Gestion de projets : pilotage des actions de progrès moyen terme du service client et de la gestion des commandes en collaboration avec les services d’expéditions et de gestion de production
- Key User des systèmes d’informations : mise en place de formations, lien avec les équipes IT, demandes d’évolutions et de fiabilisation des systèmes, rédaction de cahiers des charges
- Support opérationnel : gestion des urgences clients et des dépannages
Auchan
- Chargée de Planification
Villeneuve-d'Ascq2013 - 2014- Follow-up on working hours, working hours adjustments considering commercial activities, meetings and feedbacks with department managers
- Establishing productivity targets, weekly needs in terms of working hours, feedbacks on quantitative and qualitative results for each department, forecasting for the following month
- Training given on the schedules’ input using Tempo RH - HR data entry linked with working hours (additional clause in contracts, vacations, ...)
- Various tasks within the recruitment team (placements tests organization, recruitment events, interviews...)
Huxley Associates
- Assistant Headhunter
Courbevoie2013 - 2013Assistant Headhunter:
- Sourcing candidates for consultants in insurance, accounting, tax, legal and finance teams
- Candidates meetings
- Needs qualifications
- Finding the right candidate for the right job opportunity
Interns Manager:
- Managing a team up to 5 interns
- Elaboration of the daily planning
- Follow-up on their projects
- In charge of the interns recruitment process from A to Z (CVs screening, phone interviews, face to face interviews, recruiting, follow-up with internship agreements)
HR Projects:
- Relationships development with different schools and universities (France/Lux/Belgium/Germany/USA...)
- Development of the HR Intranet page (process and documents optimisation)
- Marketing: brochures, guides and articles writing for new joiners, interns and consultants
Alice Délice Nancy
- Conseillère de vente
2012 - 2012
Polyclinique de Gentilly
- Master Thesis
2012 - 2012Optimization of Nurses’ Scheduling Management and Impact on the OR schedule in the Surgical Unit