Mes compétences :
Social
Professional Coaching
Teaching
Ambassador
Humorous
Self development
Team player
Entreprises
Dell A/S
- Trainer & Coach within Customer Care
2006 - maintenantI have gained an extended knowledge on all processes within Dell.
I have worked closely together with other departments in order to create a better understanding of work processes.
I have been a major part of developing new processes in the EMEA region.
Several times my team has been Best of Breed (BOB) in the area of Customer Satisfaction.
Through Coaching and mentoring I have helped people to grow and thrive in their roles - and to move on to other positions.
Dell A/S
- Customer Care agent
2005 - 2006I managed all incoming calls and emails from customers regarding deliveries.
My customer satisfaction was at 90% + throughout the whole year.
I received an award from management on my excelent performance.
