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Marta LAFUENTE

Boulogne-Billancourt

En résumé

Mes compétences :
Project management

Entreprises

  • Vallourec - RD Senior Project Manager

    Boulogne-Billancourt 2014 - maintenant

  • VAM Drilling - Application engineer

    Boulogne-Billancourt 2012 - 2014

  • VAMDRILLING (Groupe Vallourec) - Plant product engineering manager

    2009 - 2011 Manage a team of 2 engineers and 2 technicians.
    In charge of product engineering department of Cosne-sur-Loire manufacturing plant.
    In charge of production drawings and documentation generation
    OTD went from non-measured to 95%.

  • VAM Drilling - RD Product support Manager

    Boulogne-Billancourt 2009 - 2012 Manage a team of 3 engineers.

    Lead and manage global Product Support team, including performance coaching.
    Client Service Level Agreement for response and resolution of issues maintained over 80% of customer satisfaction (regarding time to answer and quality of answer) for the last 3 years.
    Track and report all Technical Support metrics to the executive committee.
    Creation and implementation of technical support tools, policies and standards.
    Creation, maintain and enhance of support documentation

    Initiated and lead product standardization project among 6 different plants and various product lines.

    Resolution of claim technical issues, including coordination of different in-house experts, sub-contracting to external laboratories and communicating results to customers

  • VAMDRILLING (Groupe Vallourec) - R&D Product support Engineer

    2008 - 2009 In charge of:
    - Second level technical support to sales department.
    - Feasibility answers for 2 manufacturing plants.

    Put in place:
    - Tracking system to follow-up requests and customer satisfaction
    - Activity KPIs and reporting
    - Second level technical support procedures

  • ALTRAN TECHNOLOGIES - CONSULTANT JUNIOR

    Vélizy-Villacoublay 2006 - 2008 RD PROJECT MANAGER for VALLOUREC (Aulnoye-Aymeries, France)
    Drilling product development: In charge of product specification, project planification, prototypes
    specification and qualification

    RD ENGINEER for VALLOUREC (Aulnoye-Aymeries, France)
    Drilling product development: Specification, planification and test analyse

    INDUSTRIALIZATION ENGINEER for SAIME (Savigny le temple, France)
    Creation/update of 2product lines working instructions

  • ERIEM - CONCEPTRICE

    Fontenay sous bois 2005 - 2006 Specification, desing and documentation of industrial equipment for CORUS, ERASTEEL, ARCELOR, AUBERT &DUVAL

  • HEWLETT PACKARD - ISV SUPPORT MANAGER ATTACHED

    COURTABOEUF 2004 - 2005

Formations

Réseau

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