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Martin FEBVRE

Boulogne-Billancourt

En résumé

After a first experience in IT services, I have worked since 2010 in customer experience and customer interaction management.
I am fond of innovation and new technologies. I am available to discuss on any topic related to digital and social media and the way new communication channels can change our daily life and the way we look at the world.

I frequently share articles and news on my Twitter account : @MartinFebvre

Mes compétences :
Vente
Développement commercial

Entreprises

  • Prosodie-Capgemini - Account manager

    Boulogne-Billancourt 2010 - maintenant As a Capgemini's subsidiary, Prosodie is a telecom operator and a front-office solutions provider, specialized in multichannel customer interactions and digital transformation.

    Within the Front-Office Business Division, I have worked during 3.5 years on the banking sector (Crédit Agricole especially).
    Since 2013, I am in charge of some main accounts in the public service & administration department (CNAMTS - French social services administration, La Poste)

    As an Account Manager, my main responsibilities are :
    - Definition of the commercial strategy
    - Detection of new business opportunities
    - Coordination of the different contributors to answer the customers‘RFIs or RFPs (pre-sales, technical experts, marketing, legal department, external partners…)
    - Preparation and animation of the oral examinations
    - Follow-up of the customers during the build and the run of the project

  • Beijaflore Finance - Sales manager

    Paris 2008 - 2010 Beijaflore Finance is a Consulting Agency providing its services to major accounts of the banking sector

    After 2 years as an account manager, i was offered to lead a team of sales executives.

    As a sales manager, I was in charge of :
    - the training of 2 sales executives
    - the management of a 3 people team
    - the tactical sales relations
    - the definition of the team's commercial strategy
    - the team follow up and the supporting to its activities

  • Beijaflore Finance - Account manager

    Paris 2006 - 2008 Beijaflore Finance is a Consulting Agency providing its services to major accounts of the banking sector

    As an account manager, my main tasks were :
    - Phone prospection, presentation of the offer during interviews with the prospects
    - Gathering and analysis of the customers’needs
    - Writing of the commercial propositions, negotiation of the contracts
    - Operational following of the consulting operations

  • TOTAL France - Product manager assistant

    COURBEVOIE 2006 - 2006 Corporate Credit Cards Department (GR Cards)

    Missions :
    - Creation of the commercial documents with a communication agency (briefings, reading, validation)
    - Set-up and following of commercial operations (telemarketing, mailing, e-mailing)

  • L'Oréal Paris - Sales representative

    PARIS 2005 - 2005 130 stores – coloration, hair care, skin care sectors
    Missions :
    - Start of the commercial relation with the stores
    - Analysis of the references in the shelves, negotiation of the commands to complete the references
    - Set-up of promotional operations (aisle end displays, in-shelf furniture…)
    - Reorganization of the departments, installation of the products accessories
    - Management of the point-of-sale advertising material

  • Société Générale - Marketing assistant

    PARIS 2004 - 2004 Retail banking, local head of a 6 agencies group

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