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Mathieu DERVAL

BARCELONE

En résumé

Unique mix of technical and management skills with meaningful experience in strategy, project management, business development and marketing.
Entrepreneurial mindset. Self-taught man. Trilingual EN/FR/ES


Mes compétences :
Entrepreneur
Manager
Product manager
Web

Entreprises

  • DiLunch Group S.L. - Co-founder - CIO & Product Manager

    2011 - maintenant DiLunch - The 1st virtual loyalty program for lunch

    DiLunch is an App that rewards users for their loyalty at restaurants where they go for lunch. It also allows to know beforehand the daily menus in your area.
    Converting ideas into a reality: Conception, testing and rolling out.
    Agile based development. Defining technical specifications, and allocating expenditures. Coordinating and managing web/app development, and web-marketing strategy (analytics, reporting, e-mailing).

    UNIX system administration and web server configuration (Debian), cloud hosting, shell scripting. Skills with HTML5, PHP, MySQL, CSS, SASS, Javascript, JQuery.
    Knowledge of web standards, Internet protocols, database management systems, and revision control systems.
    SEO, Web Analytics, E-mailing, A/B Testing.

  • Sellbytel - Supervisor Technical Support - France / Belgium / Switzerland area

    2010 - 2013 Managing and leading people in international environment. Coordinating strategic capacity planning. Maximizing and Increasing productivity. Time Management. Service quality optimization.

    Responsible for achieving all performance criteria and objectives (SLA, KPI). Building and maintaining a professional relationship with the client. Setting and managing performance target and quality expectations. Lead and motivate teams (up to 20 agents). Workforce planning and coordination according to volume forecast. Weekly/monthly based reports and analysis compilation and delivery.

  • Sellbytel - Technical support Mentor - France / Belgium / Switzerland area

    2009 - 2010 Deliver technical and pre-sales training for the assigned product range. Train and coach new co-workers on case handling by phone, e-mail, and chat. RTB and onsite service management. Processes and problem solving documentation creation. Performance and Service Quality monitoring.

  • Transalliance - Logisitic Assistant

    Nancy 2007 - 2007 -Prepare and manage shipping documents
    -Receive and pack the shipment
    -Perform stock count
    -Liaise with forwarder or subsidiaries on shipments
    -Assist with inventory – research raw and finished goods inventory issues
    -Monitors and summarises all expenditure and provides activity report to the supply/logistics officer.
    -Process logistics requests from programmes and ensure follow-up action completed.

Formations

  • UFR Langues - Université De Nantes (Nantes)

    Nantes 2002 - 2007 Master LEA Commerce International

    Specialities : Logistic & Marketing

Réseau

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