Mes compétences :
Centre d'appel
Communication
Management
Leadership
ITIL
Call center management
Entreprises
GROUPE ADAMING
- Talent Acquisition Manager
Courbevoie2016 - maintenant
ITSS
- HR Manager
Eaubonne2015 - 2016Preparing or updating employment records related to
hiring, transferring, promoting, and terminating
• Explaining human resources policies, procedures,
laws, and standards to new and existing employees
• Ensuring new hire paperwork is completed and
processed
• Informing job applicants of job duties,
responsibilities, benefits, schedules, working conditions,
promotion opportunities, etc.
• Addressing any employment relations issues, such as
work complaints and harassment allegations
• Processing all personnel action forms and ensuring
proper approval
• Overseeing hiring process, which includes
coordinating job posts, reviewing resumes, and performing
reference checks
• Conducting training sessions
• Administering on-the-job training programs
• Evaluating the effectiveness of training programs
• Maintaining records of employee
Adecco
- Consultant HR and Recruitment
Villeurbanne2014 - 2015- In Charge of a recruitment process on call
center for agent and middle management on
call center TIC and new technologies.
- In charge with the hole process of
recruitment: Seeking candidates, check
references, write announcements, phone and
Face To Face Interviews.
- HR consultant for payroll process, Contract
Management, HR activities for client of
Adecco.
- Recruitment consultants provide a vital link
between clients and candidates. The role is
demanding and diverse and involves:
• using sales, business development, marketing techniques and
networking to attract business from client companies;
• visiting clients to build and develop relationships;
• developing a good understanding of client companies, their
industry, what they do, plus their work culture and
environment;
• advertising vacancies by drafting and placing adverts in a
range of media, for example newspapers, websites,
magazines;
• using social media to advertise positions, attract candidates
and build relationships with candidates and employers;
• headhunting - identifying and approaching suitable
candidates who may already be in work;
• using candidate databases to match the right person to the
client's vacancy;
• receiving and reviewing applications, managing interviews
and tests and creating a shortlist of candidates for the client;
• requesting references and checking the suitability of
applicants before submitting their details to the client;
• briefing the candidate about the responsibilities, salary and
benefits of the job in question;
• preparing CVs and correspondence to forward to clients
regarding of suitable applicants;
• organising interviews for candidates as requested by the
client;
• informing candidates about the results of their interviews;
• negotiating pay and salary rates and finalising arrangements
between client and candidates;
• offering advice to both clients and candidates on pay rates,
training and career progression;
• working towards and exceeding targets that may relate to the
number of candidates placed, a value to be billed to clients or
business leads generated;
• reviewing recruitment policies to ensure
effectiveness of selection techniques and
recruitment programs.
Connecting Business Services
- Responsable Ressources humaines
2013 - 2014• Staff recruitment, retention and terminations
• Maintenance of personnel files and Personnel Action Forms
• Benefits administration and staff compensation
• Counsel and advice to staff on personal and work related issues
including providing guidance and direction to management team
and employees on human resource related topics
• Develop, manage and implement personnel policies; develop a
Human Resource Information System (HRIS)
• Work with staff and management to facilitate staff development
and training opportunities
• Communicate and ensure compliance and consistency with
office practices and policies and compliance with all employment
related laws
• Effectively interface with all levels of the organization to
coordinate and oversee all of the people-related and office
management activities
• Make certain that all administrative systems and processes are
highly reliable, finely tuned and well delivered with an aim toward
pro-action rather than reaction
• Research and recommend relevant insurance products (fidelity
bond, property and casualty, management errors and omissions,
etc.). Maintain relevant insurance files.
• Negotiate related contracts, manage relevant vendor
relationships, liaison with building management and oversee office
operations
• Serve as administrative team leader, coach and advocate for
administrative staff
• Keep informed and up to date regarding industry standards and
best practices related to non-profit personnel management
Sellbytel
- Account Manager
2005 - 2013
Teleperformance
- Agent , Superviseur
Asnières sur Seine2002 - 2005Ma mission en tant que Superviseur est d'assurer un suivi Qualitatif que Quantitatif des résultat de mon équipe.
Formations
Ecole Superieure De Tourisme De Sidi Dhrif (Tunis)
