En résumé

Mes compétences :
Centre d'appel
Call center management


  • GROUPE ADAMING - Talent Acquisition Manager

    Courbevoie 2016 - maintenant
  • ITSS - HR Manager

    Eaubonne 2015 - 2016 Preparing or updating employment records related to
    hiring, transferring, promoting, and terminating
    • Explaining human resources policies, procedures,
    laws, and standards to new and existing employees
    • Ensuring new hire paperwork is completed and
    • Informing job applicants of job duties,
    responsibilities, benefits, schedules, working conditions,
    promotion opportunities, etc.
    • Addressing any employment relations issues, such as
    work complaints and harassment allegations
    • Processing all personnel action forms and ensuring
    proper approval
    • Overseeing hiring process, which includes
    coordinating job posts, reviewing resumes, and performing
    reference checks
    • Conducting training sessions
    • Administering on-the-job training programs
    • Evaluating the effectiveness of training programs
    • Maintaining records of employee
  • Adecco - Consultant HR and Recruitment

    Villeurbanne 2014 - 2015 - In Charge of a recruitment process on call
    center for agent and middle management on
    call center TIC and new technologies.
    - In charge with the hole process of
    recruitment: Seeking candidates, check
    references, write announcements, phone and
    Face To Face Interviews.
    - HR consultant for payroll process, Contract
    Management, HR activities for client of
    - Recruitment consultants provide a vital link
    between clients and candidates. The role is
    demanding and diverse and involves:
    • using sales, business development, marketing techniques and
    networking to attract business from client companies;
    • visiting clients to build and develop relationships;
    • developing a good understanding of client companies, their
    industry, what they do, plus their work culture and
    • advertising vacancies by drafting and placing adverts in a
    range of media, for example newspapers, websites,
    • using social media to advertise positions, attract candidates
    and build relationships with candidates and employers;
    • headhunting - identifying and approaching suitable
    candidates who may already be in work;
    • using candidate databases to match the right person to the
    client's vacancy;
    • receiving and reviewing applications, managing interviews
    and tests and creating a shortlist of candidates for the client;
    • requesting references and checking the suitability of
    applicants before submitting their details to the client;
    • briefing the candidate about the responsibilities, salary and
    benefits of the job in question;
    • preparing CVs and correspondence to forward to clients
    regarding of suitable applicants;
    • organising interviews for candidates as requested by the
    • informing candidates about the results of their interviews;
    • negotiating pay and salary rates and finalising arrangements
    between client and candidates;
    • offering advice to both clients and candidates on pay rates,
    training and career progression;
    • working towards and exceeding targets that may relate to the
    number of candidates placed, a value to be billed to clients or
    business leads generated;
    • reviewing recruitment policies to ensure
    effectiveness of selection techniques and
    recruitment programs.
  • Connecting Business Services - Responsable Ressources humaines

    2013 - 2014 • Staff recruitment, retention and terminations
    • Maintenance of personnel files and Personnel Action Forms
    • Benefits administration and staff compensation
    • Counsel and advice to staff on personal and work related issues
    including providing guidance and direction to management team
    and employees on human resource related topics
    • Develop, manage and implement personnel policies; develop a
    Human Resource Information System (HRIS)
    • Work with staff and management to facilitate staff development
    and training opportunities
    • Communicate and ensure compliance and consistency with
    office practices and policies and compliance with all employment
    related laws
    • Effectively interface with all levels of the organization to
    coordinate and oversee all of the people-related and office
    management activities
    • Make certain that all administrative systems and processes are
    highly reliable, finely tuned and well delivered with an aim toward
    pro-action rather than reaction
    • Research and recommend relevant insurance products (fidelity
    bond, property and casualty, management errors and omissions,
    etc.). Maintain relevant insurance files.
    • Negotiate related contracts, manage relevant vendor
    relationships, liaison with building management and oversee office
    • Serve as administrative team leader, coach and advocate for
    administrative staff
    • Keep informed and up to date regarding industry standards and
    best practices related to non-profit personnel management
  • Sellbytel - Account Manager

    2005 - 2013
  • Teleperformance - Agent , Superviseur

    Asnières sur Seine 2002 - 2005 Ma mission en tant que Superviseur est d'assurer un suivi Qualitatif que Quantitatif des résultat de mon équipe.


  • Ecole Superieure De Tourisme De Sidi Dhrif (Tunis)

    Tunis 1998 - 2001 Restauration

  • Lycée Imam Moslem El Menzah (Tunis)

    Tunis 1996 - 1998 Economie Gestion


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