Maxime ROGER


En résumé

Mes compétences :
SAP Solutions
Gestion de projet


  • SAP SSC Ireland Ltd - Senior Enterprise Support Advisor

    2014 - 2014
  • SAP SSC Ireland Ltd - Enterprise Support Advisor

    2011 - 2014 Support Engineer in the Support Advisory Center of Dublin for the delivery of Enterprise Support Contracts to Canadian Customers.
    - Privileged point of contact for North American Customers and especially Canadian customers from the region of Quebec.
    - SME for Dashboards.
    - Creation of Xcelsius presentation.
    - SME for BI.
    - Delivery of Set Up Services to Net New Customers.
    - Proactively analyze customer issues with Early Watch Alerts
    - Define Service Plan accordingly to customer projects.
    - Work in collaboration with the consulting partner for insuring business continuity.
  • SAP Labs France - Technical Quality Manager

    2010 - 2011 Technical Quality Manager: for the delivery of MaxAttention Contract:
    - Single Point Of Contact for SAP Back office to organize remote and on-site services.
    - Work on-site for a better contact.
    - Team working with SAP Backoffice. Developed my SAP Support Network.
    - Define a service plan with customer.
    - Proactively analyze customer issues with SAP products.
    - Following OSS Messages Very High and High with SAP SLA.
    - Working on the delivery of Guided Self Services.
    - Creating Balance Scorecard with Xcelsius for CIO communication.
    - Creating educational material and helping TQMs to adapt the BSC to their account.

    ES Advisor for customer's for the delivery of SAP ES contract
    - Single Point Of Contact SAP for customer's.
    - Understanding Customer business requirement for a better service delivery.
    - Define service plan according customer's project roadmap.
    - Presentation of SAP Services.
    - Follow OSS messages High and Very High in respect of SAP SLA.
    - Redaction of the Enterprise Support Report.
  • Thales Air Systems - Assistant Base de Données au sein du service Marketing

    Courbevoie 2010 - 2010 Marketing Assistant for the business intelligence of military/civil RADAR market:
    - Marketing intelligence of RADAR market with specialized magazines/websites and national official websites.
    - Carrying out market studies for Ground radar market. Especially work on the airport RADARs for bird strikes prevention.
    - Creating PowerPoint presentations for the marketing direction.
    - Looking for public offers and potential markets.
    - Creating a contacts and potential market database in MS ACCESS with VBA Modules.
  • SARL Dedinetwork - Stagiaire en Maketing

    2009 - 2009 Marketing Responsible for the promotion and the development of online games:
    - Worked on consolidating market shares of the first games.
    - Adapting online products price to maximize companies revenues.
    - Creating advertisement campaigns for the launch of latest game.
    - Writing newsletters with Adobe Dreamweaver.
    - Market studies for new online games.


  • Skema Business School (Paris)

    Paris 2008 - 2011 Business Consulting & Information System Management
  • Lycée Blaise Pascal

    Clermont Ferrand 2006 - 2008 de Commerces option ECE


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