Mes compétences :
Gestion de projet
SAP SSC Ireland Ltd
- Senior Enterprise Support Advisor
2014 - 2014
SAP SSC Ireland Ltd
- Enterprise Support Advisor
2011 - 2014Support Engineer in the Support Advisory Center of Dublin for the delivery of Enterprise Support Contracts to Canadian Customers.
- Privileged point of contact for North American Customers and especially Canadian customers from the region of Quebec.
- SME for Dashboards.
- Creation of Xcelsius presentation.
- SME for BI.
- Delivery of Set Up Services to Net New Customers.
- Proactively analyze customer issues with Early Watch Alerts
- Define Service Plan accordingly to customer projects.
- Work in collaboration with the consulting partner for insuring business continuity.
SAP Labs France
- Technical Quality Manager
2010 - 2011Technical Quality Manager: for the delivery of MaxAttention Contract:
- Single Point Of Contact for SAP Back office to organize remote and on-site services.
- Work on-site for a better contact.
- Team working with SAP Backoffice. Developed my SAP Support Network.
- Define a service plan with customer.
- Proactively analyze customer issues with SAP products.
- Following OSS Messages Very High and High with SAP SLA.
- Working on the delivery of Guided Self Services.
- Creating Balance Scorecard with Xcelsius for CIO communication.
- Creating educational material and helping TQMs to adapt the BSC to their account.
ES Advisor for customer's for the delivery of SAP ES contract
- Single Point Of Contact SAP for customer's.
- Understanding Customer business requirement for a better service delivery.
- Define service plan according customer's project roadmap.
- Presentation of SAP Services.
- Follow OSS messages High and Very High in respect of SAP SLA.
- Redaction of the Enterprise Support Report.
Thales Air Systems
- Assistant Base de Données au sein du service Marketing
Courbevoie2010 - 2010Marketing Assistant for the business intelligence of military/civil RADAR market:
- Marketing intelligence of RADAR market with specialized magazines/websites and national official websites.
- Carrying out market studies for Ground radar market. Especially work on the airport RADARs for bird strikes prevention.
- Creating PowerPoint presentations for the marketing direction.
- Looking for public offers and potential markets.
- Creating a contacts and potential market database in MS ACCESS with VBA Modules.
- Stagiaire en Maketing
2009 - 2009Marketing Responsible for the promotion and the development of online games:
- Worked on consolidating market shares of the first games.
- Adapting online products price to maximize companies revenues.
- Creating advertisement campaigns for the launch of latest game.
- Writing newsletters with Adobe Dreamweaver.
- Market studies for new online games.
Skema Business School (Paris)
Paris2008 - 2011Business Consulting & Information System Management