Hilton Paris Charles de Gaulle
- Directeur de le restauration
2008 - maintenant· Coordinated with other departments to identify opportunities and constraints to the strategic development of the brand.
· Oversaw and extended professional operational & HR support for the F&B Team.
· Managed all staff related requests with problem solving, training needs for quality service standard improvements, and participated in local & international recruitment.
· Controlled expenses against revenue achieved and as per the approved yearly budget.
· Organized and conducted daily & monthly management as well as staff briefings to discuss issues in relation to staff motivation, staff communication improvement, staff punctuality, local rules & regulations familiarization, staff appraisal and consistency on reports.
· Developed, implemented and analyzed sales forecasts, purchases budgets and store opening.
· Devised and enforced new methods & procedures to improve operations, minimize operating costs and maximize labor and materials productivity.
Al Bustan Rotana / Dubai / UAE
- Assistant Directeur de la Restauration
2006 - 2008· Fully accountable for the set up, launching and development of F & Brand projects and any other F & B projects in accordance with company’s requirements in terms of development plan, operational procedures, customer service and profitability.
· Promote a professional image to all customers with full co-operation when requiring assistance, ensuring a prompt, caring and helpful attitude.
· Supervise and direct immediate staff to ensure that the correct methods of service are maintained; Check that the staffs are in appropriate outlet uniform, well groomed and clean.
· Ensure that the staffs receive on the job training and have the necessary skills to perform their duties to the best quality & efficiency. Brief staff prior to every service.
· Build an efficient team of staff and ensure continues improvement by taking an active interest in the welfare, safety, development and motivation of the staff.
· Appraise staff if required to maximize strengths and address development.
