2012 - 2016Guest Service at the Löwenbräu Keller
Jun 2015 – Nov 2015 | Sydney, AUSTRALIA
- Managing guests up to 500 seats.
- Ability to work in a full German speaking environment.
- Best seller during Oktoberfest sales competition.
*
Guest Relations & Global Development of the hotel at Ketapang Estate
Nov 2013 – May 2015 | Bali, INDONESIA
Small Luxury Hotels of the World
Business Development Strategy:
- Implementation of a strategy to improve the estate as well as the guest experience:
creation of activities & packages, F&B organization, optimization of outdoor spaces.
- Creation of a local network to set up targeted partnerships with all kinds of providers.
- Creation and update of clients database.
Marketing & Communication:
- Rebranding of the estate: supervising creation of website & promotional video, creation
of new photo gallery & graphic design layouts.
- Management to be referenced by many worldwide luxury travel agencies.
- Translation work French/English/German.
Management:
- Guest relations & Concierge work.
- Managing staff up to 18 people.
Standards:
- Creating services standards (Reception, F&B, HK) & training of the employees accordingly.
- Implementation of regular inventories.
*
Guest Relations at Hôtel de Toiras & Villa Clarisse (Relais & Châteaux)
Mar 2013 – Sep 2013 | Ile de Ré, France
- Creating personalized experiences around the island.
- Solving guest issues.
- Reception: check-in & check-out, personalized welcome letters & amenities, supervising
housekeeping before guest arrival.
*
Welcome host & waiter at Potel et Chabot
Dec 2012 – Mar 2013 | Paris, FRANCE
Welcome host & waiter during various luxury events in Paris.
*
Multitask employee at Pullman Montparnasse
Jan 2012 – Aug 2012 | Paris, FRANCE
- Welcoming and managing over 1000 guests every morning.
- Fast paced environment.
- One of the biggest hotel of the Accor group: 953 rooms
GaultierCollette
- Graphic Designer
2009 - 2009Geneva, SWITZERLAND
- Creation of marketing tools and supports such as logos, layouts, flyers & retail-merchandising for Devred, Orovivo, book festival “La fureur de lire”, Cantonal bank of Valais.
Ambassade d'Autriche Paris
- Assistant of Direction
2008 - 2008PARIS, FRANCE
- Communication & translation work (German speaking).
- Participation to the organization of a musical event as per the “European Cultural Season”
at Les Invalides, Paris.