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McAfee
- Channel Technical Enablement Engineer
2013 - maintenant
* Establishing relationships with McAfee channel partners in emerging regions (56 territories) ;
* Delivering face training on McAfee products
* Demos and POCS on site ;
* Organizing partner events ;
* Validating POCS and helping partners engineers to get certified ;
* Developing courseware for ACE training delivery when new products versions are released by liaising with the products and development team ;
* Upgrading the lab and VM's and sharing with the rest of the team ;
* Working closely with account managers in different regions to set up events.
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McAfee
- Sales Engineer
2011 - 2013
* Technical presentations on McAfee portfolio products in miscellaneous languages (French, Spanish, Italian, English) ;
* Webinars on various products for the French and Spanish markets ;
* Customer and technical support; Educating customers & partners on the products ;
* Maintaining the LAB environment, providing POC (Proof of Concept) to customers & partners & following up (support, feedback, interest...)
* Working closely with Sales representative to detect opportunities and develop the turnover
* Training co-workers on McAfee products ;
* Training delivered to McAfee partners on Network security products ;
* Sales Engineer of the Quarter (Q1)
* EMEA Channel & Commercial SE of the year ,
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McAfee
- Sales Engineer
2011 - maintenant
Technical presentations on McAfee portfolio products in miscallaneous languages (French, Spanish, Italian, English)
Customer and technical support; Educating customers & partners on the products
Maintaining the LAB environment, providing POC (Proof of Concept) to customers & partners & following up (support, feedback, interest...)
Working closely with Sales representative to detect opportunities and develop the turnover
Training co-workers on McAfee products
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Enterasys
- Network Technician
2007 - 2010
* Support for English, Spanish and French partners (Telindus, Emetel, Sermicro, Dimension Data, DCI, Seven one...) & customers (El Corte Ingles, AENA, Telefonica, SNCF...)
* Educate customers and partners for equipment configuration (OSPF, RIP, VRRP, DVMRP, IGMP, NAT, LSNAT, policies, ACL, SPANNING-TREE....)
* Troubleshooting, recreating issues in the lab and creating knowledge base articles when needed
* Dealing with switching, routing, wireless issue, security issues (Netsight console management)
* Creating RMA when needed and following up deliveries liaising with Logistic department
* Work closely with 3rd line engineers
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Enterasys
- Network Engineer
2007 - 2010
Network Engineer-2nd Line troubleshooting
ESE (Enterasys System Engineer) & ECIE-C (Enterasys Certified Interneworking Engineer for Infrastructure) Certified
Support for English, Spanish and French customers
Educate customers and partners for equipment configuration (OSPF, RIP, VRRP, DVMRP, IGMP, NAT, LSNAT, policies, ACL, SPANNING-TREE....)
Troubleshooting and recreating issues in the lab
Dealing with switching, routing, wireless issue, security issues (Netsight console management)
Creating RMA when needed and following up deliveries liaising with Logistic department
Work closely with 3rd line engineers
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Verizon Business
- Technical Executive
PUTEAUX
2006 - 2007
Verizon Business (Reading/UK) * Providing technical 1st and 2nd line support to French, UK and Spanish customers (occasionally) and dealing with emails in a B2B environment.
* Resolving customer issues and requests within SLA, involving any other departments in order to provide a quality service to customers
* Contacting local providers (France Telecom, Telefonica, Telecom Italia) when the problem has been detected on their side
* New staff training (systems, products, customer interaction...)
* Taking ownership of issues/tickets ;
* Night shift: Availability from 07h00 to 23h00 and weekends as well
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BlackBerry
- Telemarketing
2006 - 2006
* Turnover improvement
* Opportunities creation (leads)
* New staff training (products)
Technical skills
* OS: Windows 2000, XP, Vista, 7, Windows server 2003, Active directory, Radius, Linux Ubuntu (beginner) ;
* Network: EIGRP (tune metrics, authentication, summarization, redistribution....), RIP, IGRP, OSPF (tune metrics, authentication, redistribution, configure in multi-area environment, summarization...) BGP (distribute list, influence route choices), LAN, Wireless LAN, WAN (Frame Relay, PPP, VPN, MPLS...), IPV6 (Configuration, redistribution, co-existence with Ipv4...), Policy based Routing, SSL, SSH, Mac authentication, dot1x, pwa, COS, TOS...
* Security: Network Access Control, Netsight Policy Manager, Network IPS, Next generation firewalls, SIEM, endpoint security, compliance tools ;
* Tools: Netsight Console, RASM (Roam about switch manager & Roam about RF planning tool), Wireshark, Vmware, Virtual PC, VNC, go-to-assist, Cisco Webex ;
* Other: Samba, Thunderbird, Outlook, Microsoft Office & Open Office (Intermediate)
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Verizon Business
- Tier 2
PUTEAUX
2006 - 2007
Providing technical 1st and 2nd line support to French, UK and Spanish customers (occasionally) and dealing with emails
Resolving customer issues and requests within SLA, involving any other departments in order to provide a quality service to customers
New staff training (systems, products, customer interaction..)
Taking ownership of issues/tickets
Night shift: Availability from 07h00 to 23h00 and weekends as well
