-- > Role Summary :
• General IT support: dealing with hardware and software inquiries: front line support for all members of staff: managing online administration systems.
-- > Key responsibilities and main tasks and activities :
• First line support for desktop and laptop users; routine server maintenance and monitoring.
• Support for Microsoft products
• Support for Servers, desktops and printers
• Support and experience of SQL Server, and Exchange Server 2007 and Active Directory.
• Experience of using Apple MAC, and Supporting Apple laptops and servers desirable.
• Well organised and be able to prioritize workload.
-- > Experience :
• IT Support Help Desk experience
• Excellent IT Skills, specifically Microsoft Word, Excel & PowerPoint.
• Strong interpersonal skills and relationship management.
• Excellent written and verbal communication skills.
-- > Key Competencies :
• Planning and control
• Attention to detail
• Self motivation
• Managing the customer relationship
• Team working and personal impact
Mes compétences :
Helpdesk
Système d'information
ITIL
Administration système
Diagnostic technique
UCCX
Routing
Cisco Certified Network Associate CCNA
CUCM
Switching
Backup et Storage
Sécurité informatique
Administrateur réseau
Anti Virus
Linux/UNIX
Citrix
Symantec Endpoint Protection
Microsoft Office
Trend micro
Microsoft Windows Server
Veeam
VMware ESX
Backup Exec
Virtualisation
VoIP
VMware
Active Directory