Mélissa STARTCHENKO

En résumé

Entreprises

• MARCH-TODAY - Customer Service Specialist

  2014 - maintenant AXA Group-White Concierge-Peterborough, United Kingdom
  
  Role : White Concierge is a concierge service attached to banks for their VIP cardholders. I was responsible for providing world class customer service; anticipating and responding to the needs of the customer by taking personal ownership for researching, and delivering customer focused tailor made solutions.
  Main tasks:
  * Answer inbound calls in French and English or emails ;
  * Record and manage requests in CRM systems (trained on Eden and Salesforce) ;
  * Suppliers relationships ;
  * Research (travel destinations, special interests, events, restaurants, hotels or complex requests) using the internet, the database or preferred suppliers.
  * Teamwork (international environment) ;
  * Respect internal policy and procedures to protect security and quality of output

• Paradigm Events Inc. - Junior Event Coordinator

  2013 - 2013 Role: Paradigm Events is specialising in creative conferences, special events and event production. My role was to organize and coordinate events.
  Main tasks:
  * Create event proposals for clients (site selection, decor, specialty rentals, entertainment, food and beverage...)
  * Theme and brand development (audio visual, creative concepts and design, stage and set design)
  * Budget development (comparing budget proposals, adjusting budgets)
  * Event execution documents (floor plans, confirmation sheets, event resume and function sheet)
  * Contract negotiations and supplier relations ;
  * On site execution (team management, on site for the entire process from set-up to tear down)
  * Community management (posting content and creating content, social listening)
  * Improve and update the company website via Wordpress and Infinite Media)
  * Fashion show organization (former member of Art of Fashion in Toronto)

• Tourist office Chartres - Communication assistant

  2012 - 2013 Role: Promote and develop the image of Chartres using communication tools.
  Main tasks:
  • Improve and Update the website by creating content on weekly basis : gathering news, writing articles, using Drupal platform)
  • Public relations (creation of press kits, press releases, press review, journalist invitation)
  • Creation communication and promotional materials (flyers, posters, travel guide)
  • Event planning and on-site execution (external events)
  • Community management (posting content and creating content, social listening)

• Tourist office Chartres - Administrator & sales assistant

  2010 - 2012 Role: Provide a competent and efficient support service for the commercial team in all areas of administration and customer services.
  Main tasks:
  * Selling packages to group and individuals
  * Doing quotes for clients ;
  * Contact with customers, providers and suppliers (booking rooms, services, booking contracts...)
  * Administration management (customer relationship management, file management and data management)
  * Creation communication and promotional materials

Formations

• ESMA (Lognes / Marne-La-Vallée)

  Lognes / Marne-La-Vallée 2011 - 2013 Responsible in Business development
  
  -Marketing (market research, strategy, brand development)
  -Management
  *international management, project management, quality management...)
  -Communication (advertising, media channel, journalism, communication strategy...)
  -Law

• University Of Wyoming (Laramie)

  Laramie 2010 - 2010 Exchange semester

• University Of Tours

  Tours 2007 - 2010 Degree in languages applied to business english-spanish
  
  -Economy
  -Law
  -Marketing and communication
  -English
  -Spanish
  -Informatic

• Ronsard High School

  Vendome 2006 - 2007 Higher School Certificate

Réseau

• Adeline CROSNIER

• Aurélien TAILLANDIER

• Dominique DAVID

• Ines CAVART

• Julien TAUGER

• Kevin DELORME

• Marion GROHANDO-NEVEU

• Vincent LECARPENTIER

• Virginie BOUTIN