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Meryem FADHIL

Rabat

En résumé

With my studies in Marketing and in Economy, I am attracted by diverse functions. For a position implying versatility and adaptability, my experience in customer care, schedule management and administrative organization, establishes a main advantage. Rigorous, autonomous and endowed with a good relational, I adapt myself easily to any mission. After a short bracket in my career, Today, I wish to take advantage of my dynamism and of my motivation within an ambitious and stimulating team; and to Join Wells Technologies and IT Road Consulting, is for me to take up with a career in adequacy with my perspectives. Life, is like a bicycle, it is necessary to move forward so not to lose the balance ! Such is my slogan in life. (from Albert Einstein)

Mes compétences :
Marketing
Keen listener
Team leader
Marketing relationnel
Reporting Skills
Management
Strong interest for marketing and communicati
Communication
Customer care
Organisation et stratégie
rigueur
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Payroll
OMPETENCES
Audit

Entreprises

  • IT Road Consulting - Assistante Administrative

    Rabat 2013 - 2013 Assurer les missions d'assistanat de direction et optimiser l'organisation générale
    -Établir les courriers de la direction en fonction de ses exigences
    -Assurer l'accueil téléphonique
    -Assurer l'accueil des visiteurs
    -Assurer le classement et l'archivage <<-* -Assurer les déplacements des équipes
    -Coordination
    -Facturation

  • IT Road Consulting - Assistante Administrative

    Rabat 2013 - maintenant -Insure the management assistant job's missions and optimize the general organization.
    -Establish the Management Department' mails according to its requirements.
    -Handle incoming and outgoing calls.
    -Insure the ranking and archiving.
    -Coordination.
    -Invoicing.

  • PLAZADINER - Assistante & Manager d'un Restaurant

    2010 - 2011 Surveiller et gérer le restaurant, prendre les décisions finales en matières d'importance par rapport à la gestion du restaurant
    -Responsable de la gestion de la trésorerie (achat, livraison, factures, rapports)
    -Responsable du personnel
    -S'assurer que les tâches administratives sont complétées précisément et conformément à la politique du restaurant
    -Assurer la garantie de la qualité du service et de l'image du restaurant
    -Être l'interface entre le manager et l'environnement de travail
    -Identifier les difficultés et les besoins et proposer les solutions ;
    -Gestion des ressources humaines (recrutement, Payroll, formation..)
    -Respect des normes d'hygiène et de sécurité
    -Assurer la satisfaction clients (Qualité / Temps de service)
    -Adapter l'attitude "Customer Maniac"
    -Respects des DLC, rotation du stock avec le respect du PEPS ;

  • Plaza Diner - Assistant Manager / Manager

    2010 - 2011 -Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service.
    -Optimize profits and ensure that guests are satisfied with their dining experience.
    -Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
    -Food safety and planning
    -Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
    -Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
    -Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
    -Ensure a safe working and guest environment to reduce the risk of injury and accidents.
    -Complete accident reports promptly in the event that a guest or employee is injured.
    -Manage shifts.
    -Conduct orientation, explain the Plaza Diner Philosophy, and oversee the training of new employees.
    -Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
    -Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
    -At all times provide a favorable image of Plaza Diner to promote its “We Care” philosophy .

  • Hors Limites-Maroc Cultures - Manager d'un Groupe de Célébrités

    2009 - 2009 -Represent artists in dealing with the media and press conferences.
    -Develop contacts with individuals and organizations, and apply effective strategies and techniques to ensure artist's success.
    -Arrange meetings concerning issues involving the artists.
    -Schedule events, programs, and activities.
    -Manage all group's mobility.
    -Handle incoming calls, invitations..
    -Ensure celebrities security and private life.
    -Handle media and press meeting.
    -Be an interface between the celebrities and the agency.
    -Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
    -Ensure celebrities shows and media meetings attendance.
    -Step in if the artists have a problem with another member of the entourage.
    -Take celebrities to visit Moroccan monuments and historical sites.

  • ARTCO - Assistante du RRH

    2009 - 2009 -Audit et Management de Qualité.
    (Stage)

  • Venzy Car - Assistante Administrative et Commercial

    2006 - 2007 Venzy Car : Assistante Administrative et Commercial Rabat -Gestion administrative
    -Responsable du parc auto
    -S'Assurer du bon état du véhicule avant la location
    -Accueil et orientation des clients
    -Répondre aux besoins et plaintes des clients
    -Préparer les contrats et devis liés à la location
    -Vendre des services optionnels
    -Assurer une veille concurrentielle
    -Prospecter de nouveaux clients

  • VenzyCar - Responsable Administrative / Commercial

    2006 - 2007 -Maintain, and inspect all vehicles before rental.
    -Ensure cars have appropriate fluid levels.
    -Complete many tasks as required by the Director.
    -Provide assistance to customers.
    -Assist customers with their car rental needs.
    -Responsible and Handle car fleet.
    -Provide front line customer service by processing rental contracts, selling optional services, answering customer questions and sensing and responding to customer needs and complains.
    -Handle customer's portfolio.
    -Prospect new clients.

  • Web Help - Téléconseillère

    2004 - 2004 Réception d`appels
    - Gestion des ventes en ligne
    -Gestion des livraisons+Respect des délais
    -Gestion des flux appels/ transferts d'informations
    -Gestion des conflits fournisseurs/clients/mode de livraison
    -Remonter les informations aux services concernés afin de résoudre les problèmes ;

  • Webhelp Maroc - Chargée de Clientèle

    Rabat 2004 - 2004 -Target and reach the right audience.
    -Generate maximum demand.
    -Cultivate prospect relationships.
    -Integrate Marketing with Sales automation.
    -Responsible for all client communications, conflict resolution, and compliance on client deliverable's and revenue.
    -Ensure that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise.
    -Work closely with the project team in order to maintain a continuous knowledge of project status.
    -Ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable.
    -Report to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.
    -Handle client's portfolio.
    -Handle after sales service.

Formations

  • PIIMT (Rabat)

    Rabat 2014 - maintenant Master of Business Administration

    MBA en cours

  • IMBT, Institut De Management Et De Business Technology (Rabat)

    Rabat 2008 - 2009 Bachelor

  • IIHEM (International Institute For Higher Education In Morocco) (Rabat)

    Rabat 2008 - 2008 Toefel Business Administration

    Business Administration

  • Faculté MV Des Sciences Juridiques Et Economiques De Salé (Salé)

    Salé 2003 - 2006 Sciences Economiques

  • Lycée Moulay Tayeb El Alaoui (Salé)

    Salé 1999 - 2002 Baccalauréat

    Sciences Expérimentales

Réseau

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