Menu

Michel GUEBEL

Colombes

En résumé

A good analytical and synthetic mindset associated to qualities of organization, communication and sense of customer service give me the necessary skills to lead, to adapt and to innovate.

Focused on quality of service and customer care, I'm also used to managing crisis.

An additional advantage is that I've been a trainer for years and still a leader in problem solving and analytic troubleshooting since 1996.

Business trips abroad are welcome.

Mes compétences :
ITIL Foundation V2
ATS
Analyse transactionnelle
Customer Satisfaction
Solaris
Unix
Troubleshooting
ITIL
Operating Systems
Hardware
Servers

Entreprises

  • Oracle - Principal System Service Delivery Manager

    Colombes 2010 - maintenant In charge, in the past or currently, of major customers like for instance government entities, SNCF (french railways company), AccorHotels, GEMALTO and former Alcatel-Lucent.

  • Sun Microsystems - Service Delivery Manager - Availability Manager

    Santa Clara 2007 - 2010 Inside the support organization of Sun France I've build a dedicated team and associated processes to provide to the customer Gendarmerie Nationale a new way to deliver pro-active, preventive and reactive support a customer: Maintenance in Operational Conditions.
    This maintenance is about softwares and hardwares, Sun products as well as many third parties technologies.

  • Sun Microsystems - Global Service Account Manager

    Santa Clara 1996 - 2007 Since 2000 in charge of managing a "multi-vendor managed services" contract for European Aeronautic, Defence and Space company (EADS - Airbus, Eurocopter, Astrium, ...).
    - Responsible for quality of service, delivered by Sun's delivery structure and partners' delivery structures.
    - Responsible of a team in charge following up all the customers' support requests, regardless of the manufacturer of the under contract equipments needing support.

    Previously in charge of other important customer accounts as for instance PSA (Peugeot-Citroën).

  • Sun Microsystems - Support engineer

    Santa Clara 1994 - 1996 In charge of support of Solaris operating system and backup softwares.

  • Alcatel Research and Development - Trainee in operating system developping

    1994 - 1994 End of study training. Development of a driver in Chorus operating system.

  • Houillères du Bassin de Lorraine (coal mining) - Surveyor

    1984 - 1990 Surveyor specialized in underground topology.

Formations

Réseau

Annuaire des membres :