Chessy
Projects management (~10 000md, ~10 m€) & teams management
• Projects portfolio management, projects governance, risk management, …
• Project management in international/multi-cultural environments, contractual agreements, quality insurance, …
• Project teams management & development, Business teams coaching, contractors relationship, …
• Change management, Business processes management, deployment strategy, training, …
Customer Relationship Management
• Customers insight : clients /households referential (360° view, de-duplication, history, …), segmentation, scoring, Life Time Value, …
• Multi-channel management: Contacts center, Web (eCommerce, self-care, …), SMS, mails, …
• Marketing automation : marketing strategy, targeting, out/inbound campaigns, analysis, ROI, …
• Sales & distribution: up&cross selling strategy, Sales force automation, eCommerce, …
• Solutions: Siebel, ePiphany, Chordiant, SAS, KXEN, …
Business & information technology
• Information systems roadmap, architecture, …
• Projects delivery: RFI, RFP, requirements, design, build, tests, deployment, Service Level Agreements, …
• Technical & operational run
Areas
• Tourism, Travel, Hospitality, …
• Telecommunications
• Financial Services
• Fast-Moving Consumer Goods
Mes compétences :
Achats
Gestion de l'information
Gestion de portefeuille
Gestion de portefeuille de projets
Gestion de projets
Gestion des Risques
Informatique
Microsoft CRM
Planification
Portefeuille de projets
Qualité
Relation Client
Relation client fournisseur
Stratégie
Stratégie Informatique
