PARIS
IT Service Delivery Manager ENGIEIT
juin 2015 – Aujourd’hui (1 an 8 mois)
In charge of the RUN Delivery Service of GAZPAR infrastructure (the first French gas smart meter)
- Reporting with clients, senior management and the team.
- Change, incident and production plan management
- Animate operational meetings
- Coordination of RUN operations
- SLA Respects
IT Infrastructure Project Manager
Pramex International (Natixis & BPCE Group)
janvier 2012 – Juin 2015
- Responsible for planning, implementing and maintaining the Global IT Production Systems
- Management local and international IT projects.
- Manage contracts and IT Suppliers
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, Network and peripherals.
- Work with local and subsidiaries business to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation
- Oversee local systems development and enhancement and the integration of new systems with existing systems
- Develop standard IT operating processes, procedures and best practices, including providing written protocols and guidance to IT staff and to end-users
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
- Management of IT assets inventory
IT Administrator
Pramex International (Natixis & BPCE Group)
janvier 2009 – Décembre 2011 (3 ans)
IT Support
Pramex International (Natixis & BPCE Group)
Octobre 2005 - Décembre 2008 (3 ans 3mois)
Technicien Systèmes et Réseaux (Stage) CASVP
mai 2005 – juillet 2005 (3 mois)|Paris
- Installation de systèmes d’exploitation
- Support niveau 1 et 2
- Configuration réseaux LAN/WAN
Technicien Systèmes et RéseauxModifierHRBC
mai 2004 – août 2004 (4 mois)|La Defense
- Création de site Intranet
- Support niveau 1
- Installation et configuration de postes de travail
