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Mouhèb ISMAÏL

Lognes

En résumé

As a SUNGARD Technical Support Engineer, I drive the discovery of potentially unique solutions for each customer situation as part of a team. I have the opportunity to collaborate and help my colleagues by sharing the results of my investigation. In this professional role, my contribution and overall impact is self-directed.
I'm responsible to resolve potentially unique solution for each of customer’s situations. During the course of troubleshooting, I'm able to uncover software defects and have opportunities to improve the customer experience as well as to influence the current and future design of SUNGARD's financial product by working directly with the product team.
A highly motivated technology expert possessing the ability to become adept in changing technologies, business strategies and client specific requirements.

Mes compétences :
SEO
Wordpress
Web développeur
PHP
HTML
CSS
AJAX
Embarqué contrôle
Embedded Systems
Embedded Software
Embedded Linux
Embedded C++
Web developer
Android
C
Developer

Entreprises

  • SunGard - Technical Support Analyst

    Lognes 2015 - maintenant Responsabilities :

    • Provide first, second and third line support (bug investigation and fixing code)
    • Conduct unit and pre delivery tests
    • Mastery of CRM tools (Salesforce) and monitoring tools problems (Mantis Bug-Tracker).
    • Ensure version control and code management using GIT .
    • Reply to enquire either by telephone or e-mail.
    • Work with regional and local RIMS staff (Support , QAs and DBAS)
    • Work with local account management and support staff currently based in London. Tunisia, Hong Kong and Singapore
    • Gained good knowledge of the Stream RIMS product to be able to answer queries and perform initial investigations.
    • Gained good knowledge of RIMS design and constituent development languages (PRO C /PL SQL / JAVA) to be able to perform second line support including code investigations, bug fixes, data fixes.
    • Gained and developed and good understanding of capital markets and the business that RIMS supports.

  • My Restoration Leads - Team Lead Developer

    2012 - 2015 CRM /ERP implementation and management.
    Affiliate Portal Implementation.
    Lead Web development Projects
    Server Administration.
    PHP/SQL Web Applications architect and developer.

  • REGIM LABORATORY - Embedded Systems Engineering Intern

    2012 - 2012 website: http://www.regim.org/
    Mission: Bioloid Optimization
    GUI Implementation

  • Medica solutions - CEO and founder

    2012 - 2012

  • Tunisie Telecom - IT Intern

    2011 - 2011 Website :
    http://www.tunisietelecom.tn/
    Mission :
    Analysis of the nework structure
    Configuration of the new servers (Linux and Windows
    Server troubleshooting
    PCB Rooting

  • Adept Marketing - Web Developer

    2011 - 2011 I worked for Adept Marketing Solution as a Team Lead Computer Science Engineer Since March 2012.

    Website : http://www.adeptmarketingsolutions.com/

  • Odesk - Web Programmer

    Campbell 2010 - 2015 oDesk is the largest and fastest-growing global employment platform. Contractors are guaranteed every hour worked is an hour paid, and employers are guaranteed that every hour billed is an hour worked.



    To view my odesk profile :https://www.odesk.com/users/~~a76016e057976a18

Formations

  • National School Of Engineering (Sfax)

    Sfax 2010 - 2013 Embedded Systems Engineering

    An embedded system is a computer system designed to do one or a few dedicated and specific functions often with real-time computing constraints. It is embedded as part of a complete device often including hardware and mechanical parts.

Réseau

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