Myriam LAHOUEL

En résumé

Entreprises

• Ricard

  Marseille maintenant

• Delta Car Trade SA - Supply Chain, Logistics & Customer Service Manager

  2013 - maintenant - Managed an international team of 15 people including 7 Supplier Account Managers & 8 Purchasing Assistants
  - Led up to 500 new cars’ orders per month from 40 suppliers across 10 countries (>70M€/year)
  - Strengthened our sourcing markets by signing agreements with new suppliers in Eastern Europe (PL, CZ, HU)
  - Monitored vehicle logistics including international transport workflow, customs clearance, registration documents
  - Managed the Customer Service Department and dealt with over 1000 mail requests a month
  - Organised & co-animated strategic coordination meetings with the Product Marketing Managers & the Sales Director
  

• Delta Car Trade SA - Business Account Manager

  2011 - 2013 - Run the “Multimarque” point of sales network & managed a 35-client portfolio (>15M€/year)
  - Negotiated and monitored full-term contracts in collaboration with other internal departments
  - Supervised my portfolio when launching marketing and advertising campaigns
  - Involved the garages in various projects related to the automotive sales activity (open days, Geneva motor show)
  - Trained my clients in the use of sales techniques, CRM softwares and our brand website
  

• Hewlett Packard Ltd - Londres - UK - Retail Business Sales Assistant

  2011 - 2011 - Managed weekly stock and sales forecasts & analysed the sales performance of both HP and retailers
  - Supported the In-store Sales Specialist team and managed the customer meeting schedules
  - Visited stores and prepared meetings with store managers, seeking to improve action plans
  - Administrated the sales force reporting tool “Teamhaven” and analysed results (competition landscape, promotion position…)
  - Supported the Store-In-Store team along with the marketing department to optimise fixture refurbishing & shelf space
  

• RICARD S.A - PERNOD RICARD Group - Marseille - FRANCE - Junior Brand Manager for Ricard (Off-trade) and Pacific (Off-trade and OOH)

  2009 - 2010 - Developed sales tools for Off-trade and out of home sectors (incentives, leaflets, visibility, service equipments, gift vouchers…)
  - Implemented and tracked promotional campaigns with design agencies
  - Analyzed brands performances (Nielsen panels)
  - Developed the brand website www.pastisricard.fr with a new online store
  - Created limited edition bottles signed by well-known designers, along their press releases
  - Participated in the daily brands’ management in collaboration with internal (communication, sales, industrial…) and external (design agencies, study institutes…) departments.

• ESCadrille - The Junior Enterprise of Toulouse Business School - Toulouse - FRANCE - General Secretary and Customer Relationship Manager

  2008 - 2009 - Managed the administrative and legal aspects (board of directors, recruitment…)
  - Prospected for new customers, negotiated contracts (turnover > 150K€)
  
  Market Study Project Manager (A 3-month project):
  - Implemented a national market study including a report with strategic recommendations
  - Recruited and managed 25 students in order to sound out 800 people by phone.

• Décathlon - Bouc Bel Air - FRANCE - Sales Assistant in the collective sports & tennis departments

  2008 - maintenant - Advised customers & implemented daily commercial objectives
  - Managed orders, stocks and merchandising.

Formations

• Escuela Superior Europea De Comercio ESEC (Barcelona)

  Barcelona 2010 - 2010 Marketing Business to Consumer

• Ecole Supérieure De Commerce De Toulouse

  Toulouse 2007 - 2011 Marketing - Business to Consumer

• Lycée Saint Charles

  Marseille 2005 - 2007 HEC Preparatory Classes preparing for the entrance exam to French business schools.

• Lycée Marie Madeleine Fourcade

  Gardanne 2002 - 2005

Réseau

• Alexia CHAREYRE

• Christophe GOMEZ

• Frank ZHANG

• Isabel DOMINGOS

• Jenny PARTOUCHE

• Julie PLASSE

• Marine FREYCHET

• Thibault ROBIC

• Thomas ARMBRUST