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Myriam LAHOUEL

Marseille

En résumé

5+ years’ experience in Account Management, International Business Development & Strategic Sales Support
2+ years’ experience in International Procurement & Logistics
1+ years’ experience in Brand Management, Product Development & Marketing Support
Ability to work and manage a team (up to 15 people) in complex & dynamic international environments
ERP/CRM: SalesForce & FileMaker Pro ; Market Analysis tool: ACNielsen Nitro ; MS Office: Excel, PowerPoint & Word
French: Native ; English: Fluent ; Spanish: Basics ; German: Basics

Entreprises

  • Ricard

    Marseille maintenant

  • Delta Car Trade SA - Supply Chain, Logistics & Customer Service Manager

    2013 - maintenant - Managed an international team of 15 people including 7 Supplier Account Managers & 8 Purchasing Assistants
    - Led up to 500 new cars’ orders per month from 40 suppliers across 10 countries (>70M€/year)
    - Strengthened our sourcing markets by signing agreements with new suppliers in Eastern Europe (PL, CZ, HU)
    - Monitored vehicle logistics including international transport workflow, customs clearance, registration documents
    - Managed the Customer Service Department and dealt with over 1000 mail requests a month
    - Organised & co-animated strategic coordination meetings with the Product Marketing Managers & the Sales Director

  • Delta Car Trade SA - Business Account Manager

    2011 - 2013 - Run the “Multimarque” point of sales network & managed a 35-client portfolio (>15M€/year)
    - Negotiated and monitored full-term contracts in collaboration with other internal departments
    - Supervised my portfolio when launching marketing and advertising campaigns
    - Involved the garages in various projects related to the automotive sales activity (open days, Geneva motor show)
    - Trained my clients in the use of sales techniques, CRM softwares and our brand website

  • Hewlett Packard Ltd - Londres - UK - Retail Business Sales Assistant

    2011 - 2011 - Managed weekly stock and sales forecasts & analysed the sales performance of both HP and retailers
    - Supported the In-store Sales Specialist team and managed the customer meeting schedules
    - Visited stores and prepared meetings with store managers, seeking to improve action plans
    - Administrated the sales force reporting tool “Teamhaven” and analysed results (competition landscape, promotion position…)
    - Supported the Store-In-Store team along with the marketing department to optimise fixture refurbishing & shelf space

  • RICARD S.A - PERNOD RICARD Group - Marseille - FRANCE - Junior Brand Manager for Ricard (Off-trade) and Pacific (Off-trade and OOH)

    2009 - 2010 - Developed sales tools for Off-trade and out of home sectors (incentives, leaflets, visibility, service equipments, gift vouchers…)
    - Implemented and tracked promotional campaigns with design agencies
    - Analyzed brands performances (Nielsen panels)
    - Developed the brand website www.pastisricard.fr with a new online store
    - Created limited edition bottles signed by well-known designers, along their press releases
    - Participated in the daily brands’ management in collaboration with internal (communication, sales, industrial…) and external (design agencies, study institutes…) departments.

  • ESCadrille - The Junior Enterprise of Toulouse Business School - Toulouse - FRANCE - General Secretary and Customer Relationship Manager

    2008 - 2009 - Managed the administrative and legal aspects (board of directors, recruitment…)
    - Prospected for new customers, negotiated contracts (turnover > 150K€)

    Market Study Project Manager (A 3-month project):
    - Implemented a national market study including a report with strategic recommendations
    - Recruited and managed 25 students in order to sound out 800 people by phone.

  • Décathlon - Bouc Bel Air - FRANCE - Sales Assistant in the collective sports & tennis departments

    2008 - maintenant - Advised customers & implemented daily commercial objectives
    - Managed orders, stocks and merchandising.

Formations

Réseau

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