Nadège ROMAGNY

En résumé

Entreprises

• Booking.com - Hotel Coordinator

  Paris 2014 - maintenant Provide support in building the hotel webpages and on how improve their availability and supply. Offer support to new hotels, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website.

• Booking.com - Customer Relations Associate

  Paris 2012 - 2014 Solving Booking.com escalated customer’s complaints
  Coordinating the resolution of complaints with Management & other departments
  Analyzing data and recommending improvements
  Supplying feedback to Account Managers, Customer Care and Management
  Follow-up with Finance and Credit Control regarding payments and invoices

• Booking.com - Customer Care Employee

  Paris 2011 - 2012

• Papaya Maya DMC, Cancun, Mexico - Sales Assistant

  2010 - 2011 Creation of journeys, sells, reservations.

• La Boella, Tarragona, Spain - Event Planner Assistant

  2008 - maintenant Organize and oversee all the details to ensure the event happens and that it is a success.

• Hotel Alminar 3*, Sevilla, Spain - Receptionist and Manager Assistant

  2007 - maintenant Billing, customers’ relations, administrative duties, reservations.

Formations

• University Of Lincoln (Lincoln, Uk)

  Lincoln, Uk 2010 - 2011

• ESC Troyes - Champagne Business School - FRANCE

  Troyes 2008 - 2010 Master’s Degree, Marketing & Management
  
  Brand Marketing, Conferences and Events organization, E-reputation management, CRM

Réseau

• Antoine OMERE

• Candice BRUGNERA

• Emily SAURET

• Jean-Charles MALBERT

• Laurence HUBERT

• Marie-Aurore DERKITS

• Matthieu COCHET

• Pauline BRAND

• Pierre-Yves HENNETIER