ORACLE FRANCE
- Customer Services Director for Enterprise Accounts - Support
Colombes2007 - maintenant
ORACLE
- Strategic account Manager PMP®
Colombes2005 - 2007ACS Organization (advance customer Service).
• Established relationships at senior levels and became the customer’s trusted advisor,customer advocate for any kind of issues and/or requests between Oracle and customer on a Global Scale & for any products line.
J.D.Edwards / PeopleSoft
- Project Director
2001 - 2005Working within the consulting Organization , in charge of Fixed Fee & also Time and Material Projects for Large accounts.
J.D. Edwards
- European Project Director, Procurement
2000 - 2001J.D.Edwards Corporate Procurement Organization
• Leading & Managing the study of an internal e-procurement implementation strategy Business Plan.
• Implementation of the E1 purchasing modules for J.D.Edwards in the UK, France, Italy and Germany within a period of 5 months. Deployment of an e-procurement solution (Ariba) in the UK for office supplies Ordering.
1999 - 2000Head of Application Consultant & Experts for J.D.Ewards France for 1 year replacing my Manager who was on leave. “Acting as” FRANCE Consulting Services Manager.
• I have been managing all the aspects of a Consulting Practice: strategy, objectives, people, competencies, practice organization, communication, relationships, projects, assignments, forecast, performance, operations and budget. 21 direct reports.
JDE France
- Installed Base Client Manager
1997 - 2000Serving as a Client Manager- Managing the French Installed Base Customers (overall 70 consultants – Internal & Business Partners).
Main achievements:
• Implementation and sales follow-up of technical services offers on third party platforms for Y2K migrations.
• Business planning, Turnover & profits forecasting, Follow-up and collection of accounts receivable.
• Sale of services, flat fee and on force accounts.
• Generated approximately 10 million Euros in billable consulting
(Portfolio of 120 customers).
J.D.Edwards France
- Technical Consultant & Ugrade Coordinator
1992 - 1997In charge of the Design, development and implementation of software upgrade methodology. I have worked in coordination with R&D in Denver on software localization methods and migration tools.
Also in charge of delivering Install & Upgrade services.
Gamma 2 / Groupe G2)
- Technical consultant/ & Project Manager for an SSII
1990 - 1992Working on AS/400 platform for GAMM2 customers.
Analysis and development of a client/supplier draft processing module that interfaced with general accounting software for the first J.D. Edwards client in France. The R&D center in Denver later turned this into an off-the-shelf product.
Ethnor S.A. (Johnson & Johnson subsidiary)
- Systems analyst/programmer & Project manager
