Mes compétences :
Management
Gestion de projet
Service client
Entreprises
CEVA Freight Management France SAS
- Customer Service Manager
2014 - maintenantEncadrement / Management
Mise en place & suivi de contrat / Implementation and contract follow-up
Suivi des changes requests IT & Opération / Information Technology and Operationnal change request follow-up
Suivi multi marchés d’un client pharmaceutique / Pharmaceutical multi-market customer follow-up
Suivi et synthétisations des reporting / Reporting follow-up and synthesizing
Mise en place et suivi d’action d’amélioration continue / Continuous improvement action implementation and monitoring
CEVA Freight Management France SAS
- Chef de Projet Local
2014 - maintenantPlanification de projet / Project Planning
Suivi & gestion des problématiques / Issues monitoring and management
Suivi financier / Financial monitoring
Reporting au Client & Direction / Reporting to Customer & Management
CEVA Freight Management France SAS
- Support Service Client
2011 - 2014Création et Implantation de process / Process creation and implementation
CEVA Freight Management France SAS
- Responsable contrat