Nathan ROQUES

En résumé

Entreprises

• Nestlé Nespresso SA - Delivery Services Specialist

  Montréal 2022 - maintenant Delivery Services Business Development and Innovation
  
  Drive Delivery Services Offerings via Innovation and Business Development.
  Implement the Delivery Services project portfolio for the local market, present opportunities/business cases in accordance with organizational goals and timelines.
  Ensure a high service level for deliveries to final customers and consumers including Boutique, B2B and B2C club members.
  Benchmarks and align local initiatives to global Delivery Services Roadmap.
  
  Day to day parcel operations & support Vendor Management
  
  Ensures that the day to day operations of B2C parcel volumes are managed with the carriers. Liaison between 3PL logistics provider/physical logistics team and carrier account managers to ensure prompt and correct daily servicing of warehouses in the Canadian network.
  In partnership with the delivery services manager and procurement, participates in vendor management of Carriers, and delivery service partners.
  Manage seasonality with Nespresso deliveries partners/manage potential capacity issues through robust planning process.
  Define in conjunction with the Delivery Services manager key performance indicators, monitor and benchmark performance against KPI targets as well as with similar Nespresso Markets & within the eCommerce industry.
  
  Cost Driver Analytics / Cost Containment and Savings
  
  Responsible for overall analysis of Variable Distribution expense, drives and provides monthly/quarterly and annual reporting by channel, region, project and provide recommendations for variance analysis/cost savings.
  Demonstrate cost saving initiatives to improve the operational and cost performance of Intermodal, boutique, and last mile delivery within Nespresso model.
  Issue/oversee business information and analytics to drive efficiencies, lead-time optimizations, delivery solutions, visibility, reducing/highlight risks in the area of transport/trade compliance management.Delivery Services Business Development and Innovation Drive Delivery Services Offerings via Innovation and Business Development. Implement the Delivery Services project portfolio for the local market, present opportunities/business cases in accordance with organizational goals and timelines. Ensure a high service level for deliveries to final customers and consumers including Boutique, B2B and B2C club members. Benchmarks and align local initiatives to global Delivery Services Roadmap. Day to day parcel operations & support Vendor Management Ensures that the day to day operations of B2C parcel volumes are managed with the carriers. Liaison between 3PL logistics provider/physical logistics team and carrier account managers to ensure prompt and correct daily servicing of warehouses in the Canadian network. In partnership with the delivery services manager and procurement, participates in vendor management of Carriers, and delivery service partners. Manage seasonality with Nespresso deliveries partners/manage potential capacity issues through robust planning process. Define in conjunction with the Delivery Services manager key performance indicators, monitor and benchmark performance against KPI targets as well as with similar Nespresso Markets & within the eCommerce industry. Cost Driver Analytics / Cost Containment and Savings Responsible for overall analysis of Variable Distribution expense, drives and provides monthly/quarterly and annual reporting by channel, region, project and provide recommendations for variance analysis/cost savings. Demonstrate cost saving initiatives to improve the operational and cost performance of Intermodal, boutique, and last mile delivery within Nespresso model. Issue/oversee business information and analytics to drive efficiencies, lead-time optimizations, delivery solutions, visibility, reducing/highlight risks in the area of transport/trade compliance management.

• Nestlé Nespresso SA - Delivery Services Analyst

  Montréal 2020 - 2022 Day-to-day transport operations
  
  Ensure the liaison between Nespresso Canada and transportation partners.
  Define a communication process between Nespresso Canada and the freight forwarder and implement tools for transport needs.
  Supervise, coordinate pick-up and delivery operations across Canada (B2C, B2B, container inbounds, boutiques, recycling) and address any specific requirements with all relevant internal and external stakeholders.
  Optimize flow of inbounds and solve receiving issues through daily collaboration with Nespresso planification team, all 4 distribution centers and supply chain vendors.
  
  Analytical expertise to maintain high-level performance
  
  Monitor Key Performance Indicators with Excel tables and Power BI visuals to provide data on transport spending efficiency for budget purpose, provide visibility on volume of orders shipped and track service providers transit time performance.
  
  Review the delivery complaints on a daily basis to highlight any issues with the trucking partners and inform the Transportation Manager when the trend is going up (maintain a root cause report and provide action plans).
  
  Creation of compliant SOP's for all freight movements handled by the Delivery Services department.
  Build a database to track all requests and requirements for future RFP (involvement in Nespresso Canada RFP for parcel deliveries in 2022).

• Hapag Lloyd - Transport Coordinator

  Montréal 2018 - 2020 Produce fast and accurate documentation/delivery instructions.
  Coordinate moves in the most cost effective manner possible.
  Create work orders to and from rail/port for import and export cargo.
  Trace cargo to final destination to ensure prompt delivery.
  Research and resolve issues that occur between the customs broker and the trucking vendors.
  Monitor trucker and equipment accessibility to determine the availability of one-way transports for cost saving opportunities.
  Verify invoice and work order for discrepancies, makes corrections when required.
  Evaluate carrier’s performance and issue service exceptions when needed.
  Create and manage Transport Exception handling through internal systems to track and maintain associated additional expenses not covered by standard work orders.

• DSV - Ocean Import Coordinator

  Montréal 2017 - 2018 Coordinate all aspects of shipment process, including bookings with origin offices, manifests, bills of lading and billing.
  Review all documentation to confirm accuracy and perform data input to open file.
  Ensure all client special requirements and instructions are follow thoroughly.
  Monitor and respond promptly to all incoming communications (clients and other business partners in Canada and overseas) in order to properly manage and control daily operational issues.
  Tracking status with transport companies and ocean carriers and keeping both the client and agents informed.
  Ensure shipments are released in a timely manner by communicating with customs brokers and ensure cargo is delivered and returned empty with the knowledge of the last free days.
  Follow up on client’s reports or any other tracking system.
  Perform billing function including preparing client, agent invoices and all required support documents.
  Shipment delivery arrangements and planning with carriers.
  Verification of original documents and payment requirements prior to release of shipments.
  Verify booking and get appropriate approvals before relaying information to origin offices.
  Ensure clients are quoted prior to arranging bookings, client quotes must be kept updated at all times.
  Guaranteeing and billing storage, demurrage, detention for approved accounts.
  Responsibility to verify the overseas Agent invoice for correct billing and importing.
  Handling escalations, problem solving and making sure operations run smoothly.

• DSV - Road Freight Coordinator

  Montréal 2015 - 2017 Follow the order from beginning till end of shipping cycle.
  Follow up on all aspects of import orders to ensure timely compliance with customer requirements.
  Correspondence with customs broker, freight companies and trucker.
  Follow up for deliveries.
  Preparation of documents for the customs broker, payments to suppliers and freight companies.
  Maintain updated carrier certification and must comply with DSV rules and standards.
  Approval of brokerage bill for each shipment.
  Work alongside and coordinate all tasks with other members of the ROAD team.
  Plan, coordinate and monitor all FTL and LTL freight movements.
  Handle Domestic transports (scheduling and documentation).
  Negotiate rates with network of carriers.
  Coordinate shipments between carriers and customers.
  Approve or amend any billing issues.
  Record and maintain files and records of customer requests, work or services performed, charges, expenses and other dispatch information.
  Ensure 5 Star Quality Policy is adhered to at all times.
  Understanding the QMS (Quality Management System).

Formations

• Université Paris Est Marne La Vallée

  Marne La Vallee 2013 - 2015 Master Commerce International
  
  Foreign languages (English & Spanish)

• IUT Sénart-Fontainebleau

  Lieusaint 2012 - 2013 Financement international
  Marketing international
  Business English
  Intelligence économique
  Management interculturel
  Logistique
  Droit européen et international des affaires
  Enjeux de la mondialisation
  Communication
  Douanes
  Marché chinois
  Marchés européens
  Marchés nord-américain

• IUT De Troyes

  Troyes 2010 - 2012 Comptabilité
  Economie générale
  Bureautique
  Photoshop
  Communication commerciale
  Négociation
  Mercatique du point de vente
  Achats
  Gestion
  Stratégie & Qualité

• Lycée Durzy Durzy

  Villemandeur 2007 - 2010 Sciences de l'Ingénieur
  
  Mention Européenne

Réseau

• Chloe CONNAN

• Cyrille RAYNAL

• Laura COGERINO

• Laurent GRINDLER

• Mathieu BROCHET

• Pauline WALDURA

• Pierre BOTANE

• Rémy GODEMER