Mes compétences :
E Commerce
Référencement internet
Commerce international
Commercial export
Account management
Management
Nom de domaine
SSL
Protection des marques
Espagnol
Vente B2B et B2C
Anglais
Entreprises
Areal
- Ingénieur Commercial Export
2017 - maintenant
Netnames
- Account Manager
Paris2015 - 2017
Netnames
- Online Team Leader Europe
Paris2014 - 2015Leading provider of domain names and Internet-related services
- Management: providing training and coaching to support specialists. Prioritising, managing and delegating day to day work. Monitoring the quality of customer service communications. Supervising of outbound calling, emails and sales activity. Reporting weekly and monthly statistics regarding email SLA and lost calls. Interviewing new applicants.
- Project management: supporting various migration and translation projects. Attending to many weekly meetings regarding these projects. In charge of the translation of our new online website from English to French.
- Customer service: owning customer communications during incidents.
Achievement and results:
- Improved management skills: management of a multilingual online support team focus on various markets: France, Denmark and Sweden
- Improved email SLA and lost call rate since March 2014
2011 - 2011Spanish furniture and decoration supplier for two different sales channels: home, hotel and catering.
- Sales, import & export: in charge of the customer relation and development in 3 languages (English, Spanish and French) of export and website prospects. Research and analysis of potential new Chinese suppliers.
- E-business analysis, website management: selection and analysis of potential website prospects. Updating products on our website www.eurosilla.com. In charge of the SEO management through the use of Google Keyword Tool.
- Market and competitor analysis: competitor identification. Analysing product commercialisation in Amazon and a new international logistic solution.
Achievement and results:
- Acquired new e-commerce customers in Spain and France based on my research and proposals
- Identified new e-commerce prospects in Spain, France, and UK
- Initiated new internal processes to improve customer relationships
Nike (London, United Kingdom)
- ID Consultant / Product Specialist
2009 - 2010Sportswear and equipment supplier.
- Sales: Welcoming customers, sale, and professional advice. Specialisation in Nike iD and running products. Nike iD order control, and dealing with enquiries. In charge of the running department during 5 months.
- Training session: organising training session for the sales team in order to improve the technical knowledge of each sales assistant (20 persons). Ensuring a training session monitoring on Nike SKU (Nike training software).
Achievement and results
- Best salesman for the Nike iD department during 10 months: 27K in sales
- Organised running training sessions improving significantly the sales assistant technical knowledge & sales performances (20 sales assistant)
- Increased sales by +117% on average for the running department during 5 months versus the previous year (2010 vs 2009) from April to August 2010. Total sales turnover on 20 weeks: 215 131 £
Bespoke Drinks Ltd
- Sales Executive Assistant
2008 - 2009Bespoke Drinks is a company specialised in tailor made drinks and personalised labelled cans and bottles.
- Sales and customer service : in charge of the customer relation and development
- Market and competitor analysis: competitor identification, and market study about water coolers in Switzerland
Achievement and results:
- A first professional experience in sales in UK
- Acquired new prospects in London based on my research
- Website management: controlling internet directory’s contents and updating the external website content for the directory section.
- Search Engine Optimization: in charge of SEO management using Google Keyword Tool.
Achievement and results:
- Learnt and implemented SEO rules and strategy
SA Supreme (Saint Malo, France)
- Sales Executive Assistant
2005 - 2007Pool tables and accessories supplier.
- Sales: Welcoming customers, sale, and professional advice in B to B and B to C. In charge of the order control from providers and customers. Dealing with enquiries.
- Marketing: analysing the competitive background. Developing a new commercial booklet.
- E-business: updating new products on the website www.supreme.fr.
Achievement and results:
- First professional experience in sales as part of a BTS sandwich course
- A multi-tasking professional experience
