En résumé

Mes compétences :
E Commerce
Référencement internet
Commerce international
Commercial export
Account management
Nom de domaine
Protection des marques
Vente B2B et B2C


  • Areal - Ingénieur Commercial Export

    2017 - maintenant
  • Netnames - Account Manager

    Paris 2015 - 2017
  • Netnames - Online Team Leader Europe

    Paris 2014 - 2015 Leading provider of domain names and Internet-related services

    - Management: providing training and coaching to support specialists. Prioritising, managing and delegating day to day work. Monitoring the quality of customer service communications. Supervising of outbound calling, emails and sales activity. Reporting weekly and monthly statistics regarding email SLA and lost calls. Interviewing new applicants.

    - Project management: supporting various migration and translation projects. Attending to many weekly meetings regarding these projects. In charge of the translation of our new online website from English to French.

    - Customer service: owning customer communications during incidents.

    Achievement and results:
    - Improved management skills: management of a multilingual online support team focus on various markets: France, Denmark and Sweden
    - Improved email SLA and lost call rate since March 2014
  • Netnames - Online Support Specialist Europe

    Paris 2013 - 2014
  • Netnames - Account Assistant

    Paris 2012 - 2013
  • Eurosilla (Barcelona, Spain) - E-Commerce Product Manager / Export Assistant

    2011 - 2011 Spanish furniture and decoration supplier for two different sales channels: home, hotel and catering.

    - Sales, import & export: in charge of the customer relation and development in 3 languages (English, Spanish and French) of export and website prospects. Research and analysis of potential new Chinese suppliers.
    - E-business analysis, website management: selection and analysis of potential website prospects. Updating products on our website In charge of the SEO management through the use of Google Keyword Tool.
    - Market and competitor analysis: competitor identification. Analysing product commercialisation in Amazon and a new international logistic solution.

    Achievement and results:
    - Acquired new e-commerce customers in Spain and France based on my research and proposals
    - Identified new e-commerce prospects in Spain, France, and UK
    - Initiated new internal processes to improve customer relationships
  • Nike (London, United Kingdom) - ID Consultant / Product Specialist

    2009 - 2010 Sportswear and equipment supplier.

    - Sales: Welcoming customers, sale, and professional advice. Specialisation in Nike iD and running products. Nike iD order control, and dealing with enquiries. In charge of the running department during 5 months.
    - Training session: organising training session for the sales team in order to improve the technical knowledge of each sales assistant (20 persons). Ensuring a training session monitoring on Nike SKU (Nike training software).

    Achievement and results
    - Best salesman for the Nike iD department during 10 months: 27K in sales
    - Organised running training sessions improving significantly the sales assistant technical knowledge & sales performances (20 sales assistant)
    - Increased sales by +117% on average for the running department during 5 months versus the previous year (2010 vs 2009) from April to August 2010. Total sales turnover on 20 weeks: 215 131 £
  • Bespoke Drinks Ltd - Sales Executive Assistant

    2008 - 2009 Bespoke Drinks is a company specialised in tailor made drinks and personalised labelled cans and bottles.

    - Sales and customer service : in charge of the customer relation and development
    - Market and competitor analysis: competitor identification, and market study about water coolers in Switzerland

    Achievement and results:
    - A first professional experience in sales in UK
    - Acquired new prospects in London based on my research
  • Oxiweb (Paris, France) - Website Manager Assistant

    2007 - 2008 Internet directories.

    - Website management: controlling internet directory’s contents and updating the external website content for the directory section.
    - Search Engine Optimization: in charge of SEO management using Google Keyword Tool.

    Achievement and results:
    - Learnt and implemented SEO rules and strategy
  • SA Supreme (Saint Malo, France) - Sales Executive Assistant

    2005 - 2007 Pool tables and accessories supplier.

    - Sales: Welcoming customers, sale, and professional advice in B to B and B to C. In charge of the order control from providers and customers. Dealing with enquiries.
    - Marketing: analysing the competitive background. Developing a new commercial booklet.
    - E-business: updating new products on the website

    Achievement and results:
    - First professional experience in sales as part of a BTS sandwich course
    - A multi-tasking professional experience



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