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Nicolas LIENARD

MARSEILLE

En résumé

IT specialist with 16 years of experience within Hosting World.
Mentoring of junior members of the team.

Good skills in managing/leading a team.
Good skills in administrating, tuning, breaking and fixing Unix based systems.
Good skills in communication, customer facing.
Open source enthusiast and supporter, concerned with security,

Redhat certified engineer #805010822156242.
ITIL Fondations V3.

Specialties:
GNU/Linux (Redhat and Debian based distributions) / FreeBSD / Solaris
DRBD & Heartbeat
Apache / lighttpd - Tomcat / jBoss / Websphere / Weblogic
MySQL lover / PostgreSQL
Postfix / Dovecot
Bind
ZFS (dedup & compression)

Shell scripting / Perl / PHP

Supervision (Xymon, Hobbit, BigBrother, Nagios, Cacti, MRTG, cricket)
Storage (HP, NetApp, EMC, Sun)
Virtualisation (Vmware ESX/ESXi, Jail Freebsd)

First computers: Atari 520STF & Commodore C64

Mes compétences :
Linux
Shell scripting
Troubleshooting
Perl
Monitoring
Redhat
Netfilter

Entreprises

  • Colt

    maintenant
  • Colt Technologies Services - Customer Operation Manager

    MALAKOFF CEDEX 2013 - maintenant Providing a top level of Service:

    - Focused on top customer solution. Accountable that within the operation team the proper documentation and configuration in monitoring and configuration management database systems is available and up to date.

    - Support on complexes incidents and requests.

    - Train and mentor all operation teams involved in Top customers management on the specificity of their solutions.

    - Do and manage an Administration Plan over customer platform. Part of this plan, l review within Colt or/and with customers team : service request, problem management, change management dashboard. Organize monthly security review.

    - Providing end to end support , proactively:

    a/ provide detailed technical knowledge to the Service Desk Engineers.
    b/ propose in relationship with customer team appropriate optimized procedures to accelerate trouble shooting.
    c/ own and update the documentation regarding the specific customers solutions

    - In incident situation: I'm involved immediately in escalations from operation teams dealing with incidents or requests generated either by the configured system tools or directly from Customers team,

    - Change coordination :
    Check before their implementation the implementation plan, rollback plan, and test plan and after implementation, check that the change has been performed as planned.

    - Hold regular meetings with customers and the Service and contract manager to review service quality accordingly to priority and SLA.

    - Own and ensure customer satisfaction and discuss with customer team strategies for improvement of customer service quality experience and future customer business developments.
  • Colt Technologies Espagne - Teamleader Toolset

    2011 - 2013 Platform Owner of the Pan European Monitoring Platform for Colt Managed Services (> 10 000 devices) in 10 countries (FR, UK, DE, ES, IT, BE, SE, PT, SE, NL).

    ** Monitoring Expert on the OPEN SOURCE (Licence Budget = 0 ) tool BigBrother aka hobbit aka Xymon (http://www.xymon.com).


    Basics:

    - Leading a small team of 2 high skilled people.
    - Design, Installation, Configuration of Monitoring Servers with HA. (drbd,heartbeat).
    - Day to Day administration of >20 Monitoring clusters running RHEL within the Colt data centers.
    - Creation and tuning of various monitoring templates using scripts (shell, perl, SNMP) & using RRDtool for graph ability.
    - Troubleshooting daily monitoring issues and training ops teams.
    - OnCall support 24/7

    Areas:

    - Systems (Unix/Linux, Windows),
    - Hardware (Dell, HP, Cisco Blades),
    - Network/Firewalls (Cisco, Juniper, Nokia, F5, Fortigate, HP Tippingpoint, etc),
    - IPVPN ( Jitter; Round Trip Packet Delay [RTD]; Latency, etc).
    - Storage (Netapp, EMC, HP MSA, Sun),
    - Virtualization (ESX(i) 4/5, Freebsd Jails, Solaris zones).
    - Databases (MySQL, PostgreSQL, DB2, Oracle, SQL Server).
    - Applications (Tomcat, Jboss),
    - Web Servers (Apache, Nginx, Lighthttp, IIS),
    - Backup (Legato Networker, Netbackup, Incentra, EMC).
    - Reporting (availability reporting, capacity reporting, inventory reporting, customer pdf reports, reports on-demand),
    - Others (whatever on *nix, and whatever using SNMP). Imagination is the limit.
  • COLT Telecom - Team Leader / Ingenieur System ( Exploitation UNIX )

    2003 - 2011 Depuis 2008:

    Mise en place d'une solution européenne de monitoring (Xymon/opensource) sur 8 pays (France, Espagne, Italie, Angleterre, Allemagne, Hollande, Suisse, Belgique) pour ~ 7 000 équipements (unix, microsoft, network, firewall). Formation en anglais des équipes de niveau 1 et niveau 2, référent technique européen, rédaction de documentations.

    Participation à la mise en place d'une solution de virtualisation mutualisée (Vmware ESX).


    En 2003, splitage de la Delivery et du Support en 2 équipes distinctes:

    • Teamleader de l'équipe "Service Operations Unix/DBA" (Support/Exploitation Unix).

    • Gestion d’une équipe de 5 personnes.
    • Administration / infogérance des serveurs du « Service Assurance UNIX » et de l’Infra (~850 serveurs sous solaris, Debian , RH ES, FreeBSD).
    • Mise en place et développement d’outils/interface WEB dynamique de gestion de parc (php/cgi/perl/mysql) (Intranet, Wiki, Web calendrier, etc).
    • Participation à la mise en place d'ITIL pour le Support notamment sur la gestion des incidents.
  • COLT Telecom - Administrateur System ( Production & Exploitation UNIX)

    2002 - 2003 • Mise en place de solutions E-business « dédiées » pour grands & petits comptes sous plateforme UNIX (Solaris, Debian, Redhat ES).

    • Administration / infogérance des serveurs dédiés des clients
  • COLT Telecom - Administrateur System ( INFRASTRUCTURE / UNIX)

    2001 - 2002 • Intégration, administration d’un grand parc de serveurs (~100) « mutualisés » à grande échelle utilisé par tous les cliens COLT (Accès & Hébergement). (smtp/pop/mx, web, mysql, mrtg, dns, dhcp, nfs, radius) sous Solaris, Gnu/Linux (Debian), FreeBSD.
  • Internet Performance (Entité d'Internet Telecom) - Administrateur System

    2000 - 2001 • 2eme année de BTS en alternance au sein d'Internet Performance:

    • Administration des Serveurs (~3) de l’Intranet (VALinux/solaris, Apache, PHP)
    • Administration du serveur public de messagerie et web (Cobalt, Gnu/Linux)
    • Installation et administration des postes clients du LAN (60 postes NT/2000, création d'images Ghost).
  • Internet Telecom - Conseiller technique polyvalent

    1999 - 2000 • 1ere année de BTS en alternance au sein d'Internet TELECOM:

    • Assistance technique Internet (FNACNet, Tigranet, VNUNet, etc)
    • Maintenance du réseau local.
    • Mise en place d'un serveur/gateway GNU/Linux relié à internet (connexion ADSL) et au LAN (à l'époque c'était de l'IP masquerading ).
  • BVRP Software (pour Wanadoo / FranceTelecom Interactive) - Support technique Niveau 2 pour WANADOO

    1997 - 1999 - Support téléphonique utilisateur de niveau 2 des problèmes de connexion internet et information sur l’utilisation des différents logiciels de mail et de navigation.

    OS: Windows 3.1/98/NT, Mac OS, GNU/Linux.
    Matériel: Modem RTC/RNIS

    Période: Années Lycées / Vacances scolaires (ETE/NOEL).

Formations

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