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Nordine MAZOUZ

Les Ulis

En résumé

.15+ years experience in Sales Operations
.Focus on Customer/Partner/Sales priorities & satisfaction
.Country Transformation : Nearshoring, Off-Shoring
.Cost driven
.Management Of Change
.Trainer (Sales Force)
.Good Communication Skills : Face to Face and Virtual (phone, presentation)

Mes compétences :
Appel d'offre
Management
Manager
Microsoft CRM
RFI
RFP
Siebel

Entreprises

  • Hewlett-Packard - Sales Operations Manager

    Les Ulis 2010 - maintenant CRM & COM Manager (Customer Operations Manager)
    - Salesforce.com Implementation
    - Operational Relationship Management (Account General Managers)
    - Make ABP (Account Business Plan) Operational
    - Simplification & Process improvement
    - Escalation Management
    - SLA Management

  • Hewlett-Packard - CRM & Strategic Proposal Center Manager

    Les Ulis 2006 - maintenant Manager of the French CRM & Proposal Center (10 resources)

    .Lead complex Re-Organisation of Resources, Tools, processes & projects : Nearshoring (Bucarest, Barcelona, Casablanca), Off-Shoring (India)
    Cost effiency

    .CRM Manager (Siebel) : 500k+ Accounts & Contacts, Sales Oppotunities, Leads, Campaign Management

    .SPC Manager (Strategic Proposal Center):
    Manage PQQ, RFP of main Value Customers including Public sector

    .Drive continous Management Of Change : Ensure People Development and motivation

    .Build useful Metrics & Trainings (Sales Force)

    .Provide Trainings

  • Hewlett-Packard - Project Manager (EMEA & WW)

    Les Ulis 2002 - 2006 EMEA and WW IT Project Manager

    .Pricing environment
    .Process & Tool Deployment & Adoption (EMEA & WW)
    .Management Of Change (Sales Force)
    .Training (Train the Trainer, Train the Sales force)
    .Near shoring/Off Shoring

  • Compaq - Project Manager

    Munich 1999 - 2002 .Fiscal Audit
    .GED
    .Pricing tool Deployment & Adoption
    .Rebate tool Deployment & Adoption
    .Management Of Change (Sales Force)
    .Training (Train the Trainer, Train the Sales force)
    .Organisation transformation and Optimisation : New Data Center Generation

Formations

  • Institut Scientifique Et Polytechnique De L'Institut Galilée (Mougins)

    Mougins 1998 - 1999

  • Univesity Of Bedfordshire (Bedford And Luton) (Luton)

    Luton 1997 - 1998

  • Université Paris 13 Paris Nord Villetaneuse

    Villetaneuse 1994 - 1996

Réseau

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