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Oberthur Technologies
- Service Desk Manager
Colombes
2012 - maintenant
• Daily management of global quality services
• Global teams Planning management
• Weekly meeting and monthly reporting analysis
• Service Desk development management
• HR management
• Contract management
• Budget Management
• Crisis Management and Escalations
• Loca IT teams management
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MU-ELETRONICS
- AX Dynamics Support Team Leader
2009 - 2012
• End user training and support Team Leader
• ERP (AX Dynamics Deployment) in the deferent branches of OBERTHUR
TECHNOLOGIES (France, England, China, Dubai and Singapore ...)
• Project Deployment Documentation management.
• Setup and management of project documentation site (SharePoint)
• Batch interface management
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MU-ELCTRONICS
- Back Office Engineer
2008 - 2009
• Providing End user support
• Server Monitoring
• Batch Management (Administrating and maintaining the interface created
between two applications CPS and AX Dynamics)
• End user training
• User administration and management into ERP
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PERCAL for PTC
- BACK OFFICE SUPPORT & SYSTEM ENHANCEMENT COORDINATOR
2007 - 2008
• Technical incidents management for America’s EMEA Zone
• Enhancement services coordination
• Administration and Technical support for the company’s main tool (PRO-ENGINEER),
• Technical expert support for (MATHCAD)
